DEVELOPMENT COORDINATOR - NMCRS Headquarters

Navy Marine Corps•Arlington, VA

9d•Hybrid

About The Position

Navy-Marine Corps Relief Society (NMCRS) has an opening for a full-time (40 hrs/wk) Development Coordinator. The position is responsible for the processing and acknowledgment of all contributions received in-house, through the bank lock box and online. This opportunity will remain Open Until Filled. Must be able to begin employment within 30 days of job offer. Employment is contingent upon successful completion of background screening.

Requirements

High school diploma/GED required.
Proficiency in MS Office Suite
Excellent written and verbal communications skills
Ability to exercise tact and professionalism when interacting with donors, outside organizations, field offices, staff and difficult people or situations
Ability to perform independently and as part of a team
Ability to identify problems and follow through to resolution
Ability to manage and prioritize multiple assignments
Ability to pay close attention to details, and to edit and proof own work

Nice To Haves

Familiarity with donor management software
Knowledge of the Navy and Marine Corps organizations and rank structure

Responsibilities

Deposits contributions received in-house through the remote bank scanner and online application or through direct deposit at the bank. Prepares daily tracking and deposit reports for Development and Accounting. Coordinates with these teams to address questions or discrepancies relating to donations.
Records all donations received by NMCRS by accurately entering in customer relationship management system (CRM) new or updating existing records with gift amounts, contact information, and assigning appropriate accounts, campaigns, funds, or appeals.
Prepares appropriate tax receipts and donor acknowledgment letters, and coordinates leadership signatures as necessary. Drafts customized letters, as necessary, to accurately acknowledge donor’s intent. Identifies all donations equal to or greater than $5,000 and prepares personal letter for the President, CEO’s signature.
Identifies matching gifts and workplace giving donations (accessing various secure websites) and makes soft-credit entry in donor’s record in CRM.
Identifies all donations in memory/honor of and makes appropriate entries in donors’ record in CRM. Prepares acknowledgement and notification letters.
Using CRM, processes one-time and recurring credit card donations received over the phone or by mail.
Coordinates with NMCRS mail room for timely mailing of tax receipts and acknowledgement letters.
Ensures all batches and other cash receipts are properly filed, in digital or hard copy form.
Updates CRM donor records upon identifying those needing revision/correcting/updating and/or merging. Revises acknowledgement letter templates as needed.
Assists with development and documentation of Development policies and procedures.
Performs all other position-related duties and responsibilities, as directed.
Adheres to all established NMCRS policies and procedures.