Customer Service Specialist - Headquarters

The Citizens Bank • Batesville, AR

6d • Onsite

About The Position

Join our team as a Customer Service Specialist and make every interaction count. At The Citizens Bank, we believe banking is personal. As a Customer Service Specialist, you'll play a key role in creating meaningful customer experiences-helping individuals and businesses feel confident, supported, and valued every step of the way. This full-time, onsite opportunity at our beautiful Headquarters branch in Batesville, AR puts you at the heart of our customer experience, where relationship-building and problem-solving go hand in hand.

Requirements

• Strong communication skills (written and verbal)
• Previous customer service experience
• Solid problem-solving abilities
• A professional, empathetic approach to every interaction

Nice To Haves

• Banking or call center experience

Responsibilities

• Assisting customers with account inquiries and transactions
• Supporting online banking and digital tools
• Processing transfers and service requests
• Providing timely, accurate, and friendly solutions
• Building strong relationships through every interaction

Benefits

• Medical, Dental & Vision coverage
• 401(k) with company support
• Life Insurance
• Health Savings & Flexible Spending Accounts
• Paid Time Off
• Gym reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed