Development Coordinator, Home Base

Mass General Brigham•Boston, MA

3d•Hybrid

About The Position

The Development Coordinator plays a key role within the Home Base team, providing administrative, operational, and fundraising support to advance the mission of the Mass General Brigham Development Office. Working closely with the Assistant Vice President of Development, Home Base, and other team members, the Coordinator supports daily operations including calendar management, meeting and event coordination, travel arrangements, and expense processing. The Coordinator also tracks fundraising activities in a donor database and prepares reports to support team priorities and decision-making. As a Development Coordinator, you will work alongside fellow management support professionals, or “ACOs,” who serve as partners and collaborators across the department. Development ACOs are dynamic and valued colleagues who contribute to team success and have access to a variety of networking, professional development, and leadership opportunities across Mass General Brigham Development.

Requirements

High school diploma or equivalent required
1–2 years of experience in a customer service, administrative, or relationship-building role required
Strong verbal and written communication skills
Organizational, time management, and project coordination skills
Ability to problem-solve and manage competing priorities effectively
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) or ability to learn quickly
Experience with videoconferencing platforms (e.g., Zoom, Teams)
Experience with data entry or database management (Blackbaud CRM or Raiser’s Edge preferred)
Strong attention to detail and accuracy
Professionalism, discretion, and sound judgment when handling confidential information
Ability to work collaboratively with diverse stakeholders
Adaptability and flexibility in a fast-paced environment
Motivation to learn and grow within a mission-driven organization
Strong interpersonal skills and ability to build relationships across teams
Initiative, curiosity, and a commitment to continuous improvement

Nice To Haves

bachelor’s degree preferred
Blackbaud CRM or Raiser’s Edge preferred

Responsibilities

Manage the calendars of the Assistant Vice President and assigned individuals, keeping them free of scheduling conflicts.
Coordinate logistics, prepare agendas and other materials, take notes and organize follow-up actions for meetings, events, donor visits, appointments and presentations, troubleshooting issues as needed.
Make travel arrangements according to requested specifications and prepare travel itineraries; helps coordinate other aspects of business travel.
Submit employee expenses and vendor payments.
Write and/or review correspondence and other written materials upon request and interpret information necessary to draft responses as needed.
Assist members of the team in daily operational activities that include photocopying, mailings, filing and/or distribution of letters and packages, occasionally hand-delivering materials to locations around the MGH/MGB campus.
Maintain appropriate filing and follow-up systems in accordance with policies and procedures established by the Development Office.
Review weekly gift reports and prepare acknowledgement letters for donor and event sponsors for Home Base senior leadership.
Complete booking forms for gifts and pledges, create appeal codes and submit advanced approval forms for Signature events in a timely manner with thorough backup information.
Conduct basic prospect identification and research activities, working with Prospect Management and Research colleagues to collect relevant information about donors.
Gather and record data/information and action items in a donor database, ensuring thorough documentation of fundraising activity and results.
Work closely with the team to track and inform about pending reports, engagements and other stewardship actions scheduled for donors and prospects.
Produce reports from ATLAS and fundraising summaries, as needed.
Research and compile data supporting major gift proposals and solicitations.
Submit all invoices and tracking on payments.
Attend events, as needed, in an all-hands support capacity.
Assist with developing leadership blue books for events.
Manage communications with the Dr. Brown team and other MGB leadership, as needed.
Attend meetings, taking and distributing notes as needed.
Attend and assist with office and MGB special events.
Participate in professional development opportunities, including internal volunteer or job shadowing roles when appropriate.
Serve as a departmental resource as needed.
Contribute to maintaining positive office morale, even in the face of high work volume and challenging periods.