Home Base Resource Specialist I

Mass General Brigham•Boston, MA

1d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Responsible for assisting patients to arrange transportation to/from the hospital for ongoing medical treatment and/or to locate affordable accommodations and support groups. Works closely with the unit-based case manager to facilitate discharge plans to other psychiatric or medical settings. Other responsibilities may include making referrals to and organizing and disseminating information about a range of other related social resources. Does this position require Patient Care? Yes

Requirements

High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred
Related experience 2-3 years preferred
Familiarity with medical terminology.
Familiarity with community services/resources.
Ability to maintain effective working relationships with patients/families.
Knowledge of current community resources.
Strong assessment and crisis intervention.
Strong collaborative skills and a desire to work in a complex, fast-paced environment.
Excellent interpersonal skills.
Excellent collaboration, customer service and advocacy skills.
Excellent written and verbal communication skills.
Strong communication skills and the ability to converse comfortably with patients and their caregivers, clinical and administrative staff, as well as network with outside organizations.

Nice To Haves

Associate's Degree Related Field of Study preferred

Responsibilities

Researches information on community social resources.
Maintains files of brochures, information packets and applications for all types of community resources.
Collaborates with social work staff and personnel from community agencies to obtain needed information.
Assists in planning/implementing in-service presentations by and about community resources.
Assesses patient/family understanding of available resources.
Educates patients/families about appropriate resources and how to access them.
Supporting the social work and case management efforts in our Comprehensive Brain Health and Trauma (ComBHaT) Program, with additional support of the 2-Day TBI Evaluation and other Home Base programming as needed.
Play an integral role on the Brain Health team in the delivery of services and quality of care provided to service members, veterans and their families.
Facilitate team-based care including acting as a liaison between mental health and other healthcare providers for patients.
Identifying local and national psychosocial resources, medical, and mental health referrals nationally for veterans, service members, and their families.