Development Associate Development Services

BMC Software•Boston, MA

11d•$21 - $30

About The Position

The Development Associate, Development Services provides administrative, financial, data, and operational support to help the Development department operate smoothly and efficiently. This entry-level role supports the Development Services team with scheduling and meeting coordination, invoice and payment processing, budget tracking and reconciliation support, RENXT data entry, and donor receipt processing. The position also supports day-to-day management of the Development Office, including ordering and maintaining supplies, maintaining department documentation, coordinating staff onboarding and offboarding, and organizing office logistics. The Development Associate provides administrative and logistical support for Development events and other departmental activities as needed, and helps maintain accurate records, operational workflows, and documentation while supporting timely, high-quality service across the Development organization.

Requirements

Associate degree and 1–3 years of administrative, office, or customer-service experience, or an equivalent combination of education and experience.
Knowledge of basic administrative practices, scheduling, and office operations.
Skill in using Microsoft 365, including Outlook, Teams, Word, PowerPoint, Excel, and SharePoint, to manage calendars, documents, and communications.
Ability to perform accurate data entry in CRM systems.
Ability to learn and use task-management tools such as Asana to track deadlines and workflows.
Strong organizational skills and ability to prioritize tasks and support multiple stakeholders.
Attention to detail and accuracy, especially with data, documentation, and receipt processing.
Strong verbal and written communication skills.
Ability to maintain confidentiality and handle sensitive information professionally.
Ability to work collaboratively in a fast-paced operational environment.

Nice To Haves

Bachelor’s degree.
Experience in a healthcare, nonprofit, or fundraising environment.
Prior exposure to CRM systems or database tools.
RENXT experience.

Responsibilities

Provide day-to-day administrative support to the Executive Director, Development Services, the Development Services team, and other department leaders, including scheduling, meeting logistics, and follow-up.
Assist with financial processes, including processing invoices, maintaining purchase orders, submitting monthly department credit card expenses, and supporting budget tracking.
Coordinate Development staff onboarding and offboarding, update documentation, maintain processes, and schedule onboarding meetings.
Prepare and process donor receipts and acknowledgment mailings in partnership with Stewardship and Gift & Fund Management.
Use Asana to track tasks, monitor deadlines, support project workflows, and maintain team visibility into work in progress.
Update and organize SOPs, process documentation, templates, and shared resources.
Help monitor the Development Services inbox and phone line, triage questions, and direct staff, donors, and internal partners as needed.
Perform office management tasks such as ordering supplies, organizing files, and maintaining shared resources and templates.
Support team and department meetings by creating slides, coordinating agendas and materials, booking meeting rooms, and ordering food.
Capture notes and next steps for recurring meetings and coordinate follow-up items.
Perform additional administrative duties as needed to support departmental operations.