WWNO Development and Office Assistant

University of New Orleans•New Orleans, LA

61d

About The Position

The WWNO Development and Office Assistant supports the work of the Membership and Development staff. This position has primary responsibility for assisting with the daily processing of pledges and gifts, managing membership inquiries, handling data cleanup, fulfilling membership premiums, processing matching gifts and car donations, assisting with volunteer recruitment and management, and providing general office support including front desk duties and assistance with development or marketing projects. The role also involves shared responsibilities for membership drive communications, station-sponsored events, Executive Council support, grants tracking, underwriting support, and donor communications. The Development and Office Assistant is part of the Membership and Development staff and reports to the Membership Manager and Director of Development and Marketing.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
At least two years or more of administrative experience, including office, data entry, customer service or related.
Detail orientation and dedication to error-free work product.
Database experience and facility with complex software programs.
Strong customer/client service orientation.
Flexibility to work weekends, nights, extended hours at various times of the year.
Demonstrated ability to effectively engage diverse perspectives and experiences in work product and in organizational interactions.
Ability to resolve conflict successfully.
Thorough attention to detail.
Excellent written and oral command of English language.

Nice To Haves

Accounting experience.
Knowledge of public broadcasting.
Nonprofit experience.
Experience with donor/gift databases, especially Allegiance.

Responsibilities

Assist with daily processing of all pledges and gifts including deposits, preparation of routine gift/donor reports, gift acknowledgements and other member communications.
Serve as the first point of contact for general membership inquiries, either by assisting directly or transferring to the appropriate person in the department.
Manage the recapture, reacquisition, and maintenance of sustaining members.
Assist with regular data cleanup, including merging duplicate accounts, adding and removing email addresses into the database and email client, and other similar processes.
Fulfill membership premiums.
Handle all additional responsibilities related to processing matching gifts, donor advised fund gifts, and car donations.
Assist with the recruitment and management of volunteers.
Perform front desk duties, including answering calls, welcoming guests, and providing general assistance for special ongoing development or marketing projects or activities.
Assist the Business Manager with various tasks.
Perform other duties as assigned.
Assist with off- and on-air membership drive communications.
Assist with membership and station-sponsored events.
Assist with Executive Council support.
Assist with grants tracking.
Assist with underwriting support.
Assist with donor communications and fundraising materials.
Become proficient in the use of the Allegiance donor/gift database for recording donor information, gift information, and routine reports.
Maintain donor and gift information accurately and resolve problems with donor records.
Process all individual, foundation, and corporate donations, including one-time gifts or periodic payments by credit cards, and deposit donations into UNO or UNO Foundation accounts as directed.
Maintain necessary records in coordination with UNO Financial Services and UNO Foundation to fulfill audit and legal requirements.
Record and update donor information on a regular basis or as needed.
Produce, or oversee production of, routine donor acknowledgements and other communications, including annual tax receipts, providing for appropriate personalization of communications regarding major, corporate, foundation, matching, and other gifts.
Fulfill, or oversee fulfillment, of membership premiums.
Process corporate matching gifts, coordinating as needed with members and their matching gift employers, and with UNO and UNO Foundation.
Produce reports and mailings for monthly membership renewal mailings and other development purposes.
Manage WWNO’s volunteer program.
Maintain WWNO’s volunteer page online.
Schedule volunteers as needed for special events/assignments.
Maintain Volunteer database.
Organize and maintain electronic and paper records for donors, gifts, and projects.
Provide general assistance and work on special projects as directed.
Work in a cooperative and collaborative manner with staff and station contributors.
Communicate with donors, listeners, and coworkers in a positive and effective manner.
Demonstrate respect for others in all work-related relationships and interactions.
Adhere to high ethical standards for work conduct, donor relations, donor confidentiality, records management, etc., as presented by the Association of Fundraising Professionals.
Adhere to ethical standards required by the University of New Orleans.
Maintain strict confidentiality and protect data security for all member transactions in compliance with Purchasing Card Industry standards.
Assist the Development and Membership Managers with on-air membership drives, especially recruitment, scheduling, and management of volunteers.
Assist with the execution of membership and other mailings.
Assist with the planning and presentation of events, including on-site ticketing, welcoming, and interaction with guests.
Assist with communications and problem-solving with donors.
Assist with the preparation of scripts and flights for membership and development on-air announcements or underwriting announcements as directed.
Assist with the writing and production of donor communications and fundraising materials.
Assist with the use and management of the Allegiance database.
Back up the duties of the Membership Manager and Director of Development and Marketing during absences.