Developer, Enterprise CRM, Lead

Carrington Mortgage • Aliso Viejo, AL

20h • Remote

About The Position

Responsible for collaborating with the business unit leaders, business partners and IT peers to provide expert technical support in the strategic planning, design, development, implementation, and ongoing administration support and growth of Carrington’s enterprise CRM solution. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $117,000 to $150,000.

Requirements

• Bachelor’s degree in Computer Science or equivalent technical work experience.
• Seven (7) years hands-on experience in designing, developing, implementing and system management of Microsoft Dynamics 365 CRM Sales, Servicing and Marketing modules.
• Seven (7) years’ experience with Javascript, SQL and C# programming language
• Seven (7) years’ experience with RestAPI integrations
• Two plus (2+) years’ experience with Microsoft Azure management
• Demonstrated experience with SDLC concepts, methodologies, and techniques

Nice To Haves

• Microsoft Dynamics 365 CRM certification preferred.

Responsibilities

• Operate as Carrington’s CRM technical expert, architect and lead administrator for all CRM applications
• Provide CRM technical guidance and consulting to business executives, end users and the Project Management Office (PMO)
• Participate in business planning sessions that address CRM strategy, enhancements, integrations and operational issues
• Work with business management and the PMO in the planning of new CRM applications and changes to applications
• Coordinate system design activities and perform business/system impact analysis on initiatives to introduce, modify or upgrade CRM applications
• Provide technical support in the planning, development and implementation of CRM integration efforts with other enterprise applications
• Lead workflow analysis and process engineering activities that have an impact on CRM applications
• Design, configure, test and deploy changes to CRM database fields, screens, workflows, reports and dashboards
• Maintain CRM structure to align with overall corporate strategy and business unit needs
• Develop custom CRM reports and dashboards requested by the business lines
• Follow Carrington’s SDLC practices, methodologies and change control policy in the development and rollout of CRM applications and system changes
• Develop end user documentation, including application training manuals job aids and workflows
• Train end users on new CRM applications and changes to system features
• Administer CRM security rights and user/group roles across all business lines
• Provide expert system administration support for the CRM applications across all business lines, including researching and troubleshooting application bugs, replicating issues in the test region, performing hot fixes, and coordinating upgrades
• Assist users with day-to-day issues, problems and questions

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses
• Educational Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1-10 employees