Detail Manager

Johnson RV•Sandy, OR

1d•$40,000 - $65,000

About The Position

The Lead Detailer oversees day-to-day detail shop operations, guiding and supporting the detail team while performing interior and exterior cleaning services that meet company specifications. The Lead Detailer sets the standard for quality, helps train and coordinate the team, and ensures reconditioning goals and delivery timelines are met. The role leads and coordinates daily workflow, trains and supports detailers, and performs quality checks. It also involves cleaning RVs, travel trailers, and other large vehicles; applying waxes, polishes, and protective agents; operating detailing equipment; communicating with the Detail Manager; and maintaining a clean, safe work environment. The position leads and coordinates the detail team's daily work but does not have hiring, firing, or formal performance-review authority unless management assigns it.

Requirements

Detailing experience is required in RV, automotive, marine, or a similar field, including comfort washing, waxing, and detailing new and used vehicles or units.
Valid driver's license with a clean, insurable driving record.
Ability to work in all elements of weather.
Meticulous attention to detail and high quality standards.
Strong communication and team-leadership skills.
Uphold company values that provide a positive culture and work environment.
Self-directed and able to manage priorities with minimal supervision.
Demonstrated history of reliability in attendance.
Ability to meet physical demands, including walking, crouching, stooping, bending, and standing for extended periods.
May be requested to work atop unit rooftops and/or reach rooftops via scaffolding or ladder.
Maintain safe working conditions by adhering to company safety policies and procedures.
Ability to perform prolonged physical activity, including standing, stooping, kneeling, crouching, crawling, walking, bending, and ascending or descending units.
Ability to work atop slippery surfaces.
Ability to move up to 25 lbs. and/or move up to 50 lbs. with assistive devices.
Vision sufficient to view details at close range.
Ability to use hands and arms to handle, install, position, and move materials and manipulate the workspace.
Ability to remain in a stationary position for long periods.

Nice To Haves

High school diploma or equivalent preferred.
Prior experience leading, training, or supervising a team strongly preferred.
Buffing, waxing, and polishing experience is strongly preferred, though not strictly required for the right leader; a strong candidate with other qualifications may be trained.

Responsibilities

Lead, coordinate, and prioritize the daily workflow of the detail team to meet reconditioning goals and delivery deadlines.
Train, mentor, and support detailers; help onboard new team members and reinforce established detail procedures.
Perform quality-control checks on completed units and coach team members on corrections needed.
Clean RVs, travel trailers, and other large vehicles inside and out, including washing, vacuuming, steaming, and deodorizing interiors.
Apply waxes, polishes, and protective agents; operate buffers and polishers on units requiring paint correction or restoration.
Operate carpet shampooers, pressure washers, chemical mixing stations, standers, and other detail equipment.
Communicate with the Detail Manager on scheduling, staffing needs, and unit status.
Create and maintain a clean and safe work environment.
Report any damage found or caused to management.
Maintain the dealership's standard of excellence in quality and service.
Notify management of equipment in need of repair.
May perform other miscellaneous duties as assigned.