Detail Manager

Colton RV & Marine•North Tonawanda, NY

13d

About The Position

The Detail Manager oversees the dealership’s Detail Department and ensures inventory and customer deliveries meet company standards for cleanliness, presentation, and overall condition. The role leads and holds the detailing team accountable, performs quality-control inspections, and manages detailing-related comebacks and rework so issues are resolved promptly and do not recur. The manager coordinates with the Reconditioning Team, Sales Management, the Lot Team, Service Management, and other departments to complete units on time and meet expectations. The position also manages daily workflow, develops team members, maintains tools and supplies, and keeps the work environment clean, safe, and organized.

Requirements

High school diploma or GED.
Previous detailing experience.
Ability to communicate effectively with team members.
Must be able to pass a pre-employment drug screening and background check.

Nice To Haves

Previous RV, automotive detailing, or dealership experience is preferred.
Previous leadership or supervisory experience is a plus.

Responsibilities

Oversee the daily operations of the Detail Department.
Work with the Reconditioning Team to prepare used inventory for the lot in a timely and efficient manner.
Ensure incoming new inventory is cleaned, detailed, and ready to show.
Ensure RVs are thoroughly detailed and meet company quality standards before customer delivery.
Inspect all customer deliveries to verify cleanliness, presentation, and overall condition meet established standards.
Hold the detailing team accountable for work quality, address deficiencies, and ensure corrections are completed before delivery.
Track and manage detailing-quality comebacks, ensuring issues are corrected promptly and root causes are addressed to prevent recurrence.
Work with Sales Management and the Lot Team to maintain inventory appearance and condition.
Establish, communicate, and consistently enforce detailing standards for all units.
Train, coach, and develop team members to improve performance, productivity, and quality.
Manage daily departmental workflow and production to meet inventory and delivery deadlines.
Monitor and maintain the inventory and condition of tools, equipment, and supplies.
Maintain a clean, safe, and organized work environment.
Communicate with Sales Management, Service Management, and other departments to ensure units are completed on time and meet expectations.
Perform other duties as assigned.