Detail Line Lead

Carvana•Tooele, UT

6d•Onsite

About The Position

The Detail Line Lead is a front-line supervisor who directly manages and develops a team of hourly associates in a Carvana Inspection Center to achieve production targets. The role oversees the safe movement of vehicles through the center, supports inventory inspection and repair decisions, and ensures work meets production, quality, and safety standards. The Detail Line Lead coaches and develops associates, communicates expectations and performance goals, resolves team conflicts, and works with the Inspection Center General Manager on decisions to repair or reject vehicles. The role also trains production associates to identify and complete repairs effectively and efficiently, minimizing re-checks, rework, and production delays. The working environment may be cold, hot, noisy, wet, and exposed to fumes or odors from vehicle maintenance. The role requires use of safety equipment and may involve variable schedules, overtime, and weekends.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting between knee and shoulder height and other lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively to team members.
Ability to communicate and interact professionally and courteously with others.
Clear and concise written and oral communication skills.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed daily, weekly, and monthly inventory production goals.
Oversee day-to-day activities of the assigned team, identify strengths and weaknesses, and determine opportunities and steps for improvement.
Engage, coach, develop, and performance-manage assigned team members; provide feedback and demonstrate desired skills.
Create a work environment that encourages positive communication, team cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects in incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject vehicles based on estimated repair costs and overall vehicle quality.
Train production associates to use Quality Control standards to identify and complete repairs effectively and efficiently the first time.
Complete repairs effectively and efficiently to minimize rework and production delays.
Work in ways that reduce the risk of injury from spills and other preventable hazardous conditions.
Manage multiple associates, including employee development and performance management.