Destination Sales Executive

The Westin Jekyll Island•Jekyll Island, GA

About The Position

The Destination Sales Executive is part of the Sales team at The Westin Jekyll Island Beach Resort. The role partners with the Sales Office, Area Sales team, Enterprise Sales Team, hotel leadership, and other departments to develop group and catering business, support revenue goals, and create exceptional customer experiences. The position includes identifying opportunities, coordinating site visits and customer events, building customer relationships, showcasing the resort and destination, supporting sales promotions, and ensuring group business is effectively communicated to Event Management. The schedule may include site inspections, customer events, meetings, and other activities based on business needs.

Requirements

High school diploma or GED and four years of experience in sales and marketing, guest services, front desk, or a related professional area; alternatively, a two-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major and two years of experience in sales and marketing or a related professional area.
Passion for hospitality, sales, and customer service.
Ability to build meaningful relationships and manage multiple opportunities.
Strong communication, organization, and relationship-building skills.
Knowledge of the local destination, competitive market, and resort offerings.

Nice To Haves

Large group sales experience.

Responsibilities

Partner with sales teams, hotel leadership, and other departments to book group events and identify group and catering opportunities.
Support personal and property revenue goals.
Coordinate site inspections, Familiarization Tours, customer events, and pre-planning visits.
Work with account managers to create personalized customer experiences and showcase the resort, its amenities, and the local destination.
Connect with new and existing customers, qualify leads, identify future business opportunities, grow existing accounts, and support group sales promotions.
Track leads and bookings from site visits and recommend opportunities for function space and revenue.
Greet and assist onsite clients, escort overnight guests when appropriate, and help coordinate special requests.
Support The Westin's Customer Service and Brand Standards, help resolve customer concerns, and ensure business is communicated and turned over properly to Event Management.
Participate in pre- and post-convention meetings to understand group needs, gather feedback, and support service excellence.
Participate in community organizations and local activities that support future business.