Desktop Technician

Indotronix International Corporation•Costa Mesa, CA

6d•$29•Onsite

About The Position

The primary responsibility for this role is to act as a Team Lead, installing, diagnosing, servicing, and maintaining high-end proprietary products, as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products. When supporting ITO engagements, you will be recognized as a desk side support specialist. You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers. You may function as a team or on-site leader as necessary, providing technical support to customers in solving technical problems that occur during the installation or operation of company-supported products. This role involves working in deployment services, supporting the implementation and rollout of new applications or infrastructure. Activities may include hardware or software procurement, configuration, tuning, staging, installation, and interoperability testing. The technician will perform server and storage break and fix, and provide support for Enterprise products, networking products (including Cisco certification requirements), Payment systems products, and core-CMOS products. Project management responsibilities for smaller projects may also be assigned. The role requires high-skilled, specialized technical skills, including software, hardware, and networking support for desktops, laptops, and servers, as well as maintenance and support on legacy products. The technician will perform installs, moves, adds, and changes as required, and test and certify PCs, networks, servers, and client-approved applications. Follow-up on problems or escalations is crucial, maintaining a high degree of professionalism, ensuring customer satisfaction, and updating incident and request tickets within the ticketing system according to client-specific Service Level Agreements.

Requirements

Experience as a Desktop Technician.
Ability to work as a Team Lead.
Experience installing, diagnosing, servicing, and maintaining computer-related products.
Experience with desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products.
Experience as a desk side support specialist.
Ability to follow directions from Help Desk or Service Desk using standard methods, techniques, and tools.
Ability to handle complex products, problems, and/or projects.
Ability to provide technical guidance to lower-level engineers.
Ability to function as a team or on-site leader.
Ability to provide technical support to customers in solving technical problems.
Experience in deployment services, supporting implementation and rollout of new applications or infrastructure.
Experience with hardware or software procurement, configuration, tuning, staging, installation, and interoperability testing.
Experience with server and storage break and fix.
Experience supporting Enterprise products.
Experience supporting Networking products.
Experience supporting Payment systems products and core-CMOS products.
May have project management responsibilities for smaller projects.
Possesses high-skilled, specialized technical skills.
Experience providing software, hardware, and networking support for desktops, laptops, and servers.
Experience with maintenance and support on legacy products.
Experience installing and maintaining PCs and associated software, networks, servers, and peripherals.
Experience performing installs, moves, adds, and changes.
Experience testing and certifying PCs, networks, servers, and client-approved applications.
Experience providing follow-up on problems or escalation.
Ability to maintain a high degree of professionalism.
Ability to ensure customer satisfaction.
Ability to ensure client-specific Service Level Agreements are met.
Ability to update incident and request tickets within the ticketing system.

Nice To Haves

Cisco certification requirements

Responsibilities

Act as a Team Lead, installing, diagnosing, servicing, and maintaining high-end proprietary products, desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products.
Function as a desk side support specialist when in support of ITO engagements.
Handle more complex products, problems, and/or projects and provide technical guidance to lower-level engineers.
Function as a team or on-site leader, providing technical support to customers in solving technical problems during installation or operation of company-supported products.
Support the implementation and rollout of new applications or infrastructure.
Perform hardware or software procurement, configuration, tuning, staging, installation, and interoperability testing.
Perform server and storage break and fix.
Provide support for Enterprise products, networking products, Payment systems products, and core-CMOS products.
May have project management responsibilities for smaller projects.
Provide software, hardware, and networking support for desktops, laptops, and servers.
Perform maintenance and support on legacy products.
Install and maintain PCs and associated software, networks, servers, and peripherals.
Perform installs, moves, adds, and changes as required.
Test and certify PCs, networks, servers, and client-approved applications.
Provide follow-up on problems or escalation.
Maintain a high degree of professionalism in actions, demeanor, and dress.
Ensure customer satisfaction throughout the service delivery transaction.
Ensure client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.