Desktop Technician

Mass General Brigham•Salem, MA

11d•$20 - $28•Onsite

About The Position

The Desktop Technician provides hands-on technical support at North Shore Medical Center, helping keep essential systems, equipment, and day-to-day operations running smoothly. The role coordinates the transport, setup, installation, decommissioning, and inventory of technical equipment; performs diagnostics and troubleshooting; and assists end users with routine computer, application, and telecommunications issues. The technician documents issues and resolutions, provides effective customer service, and shares technical guidance with colleagues. The role is primarily onsite at North Shore Medical Center and may provide backup support at other North Shore clinics when needed. The schedule is Monday through Friday, 6:30 a.m. to 3:00 p.m. Eastern, with on-call duty once every eight weeks to respond to urgent tickets and outreach to the on-call pager.

Requirements

High school diploma or equivalent.
0–1 years of customer service experience required.
Ability to multitask and prioritize work demands.
Good interpersonal and communication skills.
General knowledge of desktop and laptop computers, printers, and other computing equipment.
Proficiency with associated technical systems and software.
Familiarity with Mac OS, Office 365, and common software applications.

Responsibilities

Transport, set up, install, and decommission systems.
Perform tasks in accordance with layout diagrams and project schedules.
Run diagnostic tests on systems, troubleshoot issues, and resolve technical problems.
Assist customers with technical issues related to computers, applications, or telecommunications.
Document issues and resolutions effectively and efficiently.
Provide professional, efficient, and effective customer service to end users, focused on routine matters.
Monitor and maintain inventory levels for equipment and accessories.
Provide backup support at other North Shore clinics when needed.
Respond to urgent tickets and outreach to the on-call pager during assigned on-call duty.