Desktop Technician

Blue Cross Blue Shield of Massachusetts•Hingham, MA

11d•$80,280 - $98,120•Hybrid

About The Position

The Desktop Technician provides installation, configuration, and ongoing usability support for desktop and laptop computers, peripherals, and software in accordance with established standards and guidelines. The role builds and configures computers and peripherals for new hires, including shipping equipment to new users. It maintains computer inventory and surplus equipment, provides Level 2 support for desktop hardware, Windows 11, and software applications, and assists with technical upgrades and maintenance of desktop systems. The position also provides end-user support for a mobile mail solution and requires a systematic approach to problem solving and clear communication of complex technical information to technical and non-technical audiences. The role is eligible for the Flex Persona and is for candidates local to the Boston, Massachusetts, and Hingham, Massachusetts, offices. The listed location is Hingham. This is a full-time position with a salary range of $80,280 to $98,120, and is also eligible for variable pay. Benefits offered to eligible employees include paid time off, medical, dental, and vision insurance, a 401(k), and well-being benefits.

Requirements

At least 5 years of experience in desktop support.
Working knowledge of and support experience with Windows 11 operating systems.
Experience supporting and troubleshooting the current version of Microsoft Office (M365/O365).
Strong PC imaging, refresh, and IMAC experience using MECM.
Experience supporting network and personal printing environments.
Solid understanding of Active Directory, including organizational units and containers.
Software installation and troubleshooting skills.
Laptop and desktop hardware support experience, including Dell equipment.
Experience troubleshooting network connectivity issues.
Strong experience with MECM Collections, MS-AppV, and MS Intune software deployments and support.
Experience working with hardware warranty vendors, including Dell.
Experience with ServiceNow Ticketing System or an equivalent IT service ticketing system.
Effective multitasking, time management, and customer service skills.
Excellent communication skills.
A bachelor's degree in technology or a related field, or requisite experience; the posting also states that a high school degree or equivalent is required unless otherwise noted.

Nice To Haves

Microsoft certifications are preferred.

Responsibilities

Install, configure, and maintain desktops, laptops, peripheral equipment, and software in accordance with established standards and guidelines.
Build and configure computers and peripherals for new hires, including shipping equipment to new users.
Update and maintain computer inventory and surplus equipment.
Provide Level 2 support and resolve technical problems involving desktop hardware, Windows 11, and software applications.
Assist with technical upgrades and maintenance of desktop systems.
Provide end-user support for a mobile mail solution.
Communicate technical information clearly to technical and non-technical audiences.