Desktop Technician

CaroMont Health • Gastonia, NC

5d

About The Position

Responsible for first-level support and maintenance of PCs, laptops, printers, and related peripheral equipment, and for responding promptly to end-user problem calls. The Desktop Technician installs, diagnoses, repairs, upgrades, and maintains PC-related hardware and software to ensure optimal workstation performance. The role involves troubleshooting problems in a timely, professional, and efficient manner and providing end-user training and education as needed.

The position also receives and logs trouble calls, resolves issues or dispatches them to second-level resources in a timely manner, documents problem resolution, and evaluates trends to help prevent future problems.

Requirements

• Associate's degree from a recognized college or university, majoring in Information Systems, Computer Science, or a related field, or equivalent experience.
• Experience installing, training users on, and supporting PC-based office automation applications, including Microsoft Word and Excel.
• Current technical knowledge of personal computers and related peripherals, PC hardware components, operating systems, management utilities, and applications.
• Good interpersonal communication skills and a customer-service orientation.

Nice To Haves

• At least one year of experience in microcomputer support and hardware troubleshooting.
• A+ certification.
• MCP certification.

Responsibilities

• Provide first-level support and maintenance for PCs, laptops, printers, and related peripheral equipment.
• Respond to end-user problem calls in a timely manner.
• Install, diagnose, repair, upgrade, and maintain PC-related hardware and software.
• Troubleshoot problems professionally and efficiently.
• Provide end-user training and education as needed.
• Receive and log trouble calls; resolve them or dispatch them to second-level resources in a timely manner.
• Document problem resolution and evaluate trends to help prevent future problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree