Desktop Systems Technician

General Dynamics Information Technology

9d • Onsite

About The Position

This is an unpaid fellowship through the Department of War (DoW) SkillBridge Program. The fellow selected for this role will not receive compensation or benefits from GDIT and will not be an employee, agent or contractor of GDIT but rather will remain an employee of the DoW and will receive compensation and benefits through the DoW.

Through the Department of War (DoW) SkillBridge Program, GDIT offers transitioning service members the opportunity to gain hands‑on training and professional experience as a Desktop Systems Technician Fellow, supporting mission‑critical IT operations for the USCENTCOM Information Technology Services (CITS) Program at MacDill AFB in Tampa, FL.

A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and gain meaningful exposure to how agencies operate and how mission‑critical systems are sustained.

At GDIT, people are our differentiators. As a Desktop Systems Technician Fellow, you will learn how face‑to‑face and remote Tier 1 and Tier 2 support is delivered for hardware, software, and application issues across NIPRNet, SIPRNet, and Coalition networks. Working alongside experienced Desktop Systems Administrators, the participant will gain practical experience in troubleshooting, configuration management, lifecycle hardware accountability, and multi‑domain IT operations supporting the USCENTCOM J6.

This Fellowship is designed to build foundational readiness for future employment as a full‑time Desktop Systems Technician.

Requirements

• 1+ years of related IT experience.
• Experience supporting hardware/software maintenance, system troubleshooting, or multi‑domain environments highly beneficial.
• Experience with hardware troubleshooting, system maintenance, and device configuration.
• Familiarity with Windows, Linux, and virtualized environments.
• Understanding of IT system connectivity, workflow improvement, and establishing procedural standards.
• Ability to document configurations, integration processes, and troubleshooting steps.
• Experience supporting expanded or modified systems to improve workflow or serve new operational needs.
• Excellent communication skills and the ability to collaborate across technical disciplines.
• Ability to operate effectively in a fast‑paced operational environment.
• Active TS/SCI clearance.
• U.S. Citizenship required.
• Military experience; Special Operations background preferred.
• On‑site attendance at customer location (MacDill AFB, Tampa, FL).
• Fellowship duration aligned with DoW SkillBridge guidelines.
• DoW SkillBridge Eligibility: Has served at least 180 days on active duty, Can participate within the last 6 months of separation or retirement, Will receive an honorable discharge, Has taken any service TAP/TGPS, Has attended or participated in an ethics brief within the last 12 months, Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoW SkillBridge Program prior to start of the fellowship.

Nice To Haves

• Bachelor’s Degree with a focus in computer science, engineering, or a related field of study preferred.
• Microsoft certifications preferred.
• ITIL 4 Foundation Certification preferred.

Responsibilities

• Managing the functionality and efficiency of computers running one or more operating systems in an enterprise environment.
• Participating in hands‑on O&M support for personal computers, thin/zero clients, laptops, PEDs, and peripheral devices under experienced technician supervision.
• Support end‑user IT system and software maintenance associated with USCENTCOM Continuity of Operations (COOP) activities.
• Coordinating and tracking Automated Data Processing Equipment (ADPE) accountability, including new equipment issuance, lifecycle replacement, and upgrade processes.
• Tracking the disposition of equipment throughout its lifecycle in alignment with CERP and LCR requirements.
• Observing processing of end‑of‑life, defective, and damaged equipment through Defense Reutilization Management Office (DRMO) channels.
• Assisting in developing, testing, and documenting desktop load‑set configurations, including user‑issue logging, software conflict identification, device compatibility evaluation, and configuration refinement.
• Providing technical support to Coalition Partner Networks (CPN) and SCO environments, learning how multinational connectivity and device support are executed.
• Learning how systems planning, workflow improvement, and IT system integration are performed to enhance operational effectiveness.
• Establishing and maintaining standards for information systems procedures across the enterprise.
• Supporting integration testing, configuration documentation, troubleshooting activities, and deployment readiness tasks as training progresses.
• Observing collaboration with software developers, system administrators, and technical stakeholders to implement integration interfaces and APIs.
• Conducting validation of integrated systems and assisting in identifying and documenting discrepancies in functionality or performance.
• Gaining exposure to emerging technologies and industry trends relevant to enterprise IT operations and modernization.
• Participating in meetings, technical exchanges, and workshops to mirror the engagement of full‑time system technicians.
• Gaining awareness of strategic tech‑insertion efforts and lifecycle replacement planning across the broader IT enterprise.

Benefits

• Fellows will not receive compensation or benefits from GDIT and will remain an employee of the DoW and will receive compensation and benefits through the DoW.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED