Desktop Systems Support
About The Position
This role is responsible for the support and upkeep of the organization's systems and hardware. The position involves managing small to medium-sized projects as assigned by the IT Director, ensuring timely completion according to schedule. It also includes recommending technical solutions to improve network performance, reliability, and user satisfaction, as well as providing technical support, diagnosing application errors, and troubleshooting system issues. The role requires rapid response to emergency situations, including on-call coverage outside of normal business hours, and may involve running network and telephone cabling. Additionally, the position requires demonstrating commitment to organizational values, establishing effective communication, adhering to dress code, exhibiting initiative, completing required education and training, maintaining patient confidentiality, reporting to work punctually, contributing to performance improvement, ensuring regulatory compliance, and following safety procedures.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the United States.
- Must successfully pass a background check.
- Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
- Must complete an Employee Health meeting prior to starting employment.
Nice To Haves
- One (1) year experience in an IT technical or customer service support role in a healthcare setting.
- Functional knowledge to provide desktop support.
Responsibilities
- Responsible for support and upkeep of the organization's systems and hardware.
- Responsible for the management of small and medium-sized projects as assigned by the IT Director.
- Projects to be completed in a timely manner according to the schedule.
- Recommends technical solutions to improve network performance, reliability, and increase user satisfaction.
- Provides technical support, diagnosis of application errors, and troubleshooting of system issues.
- Rapidly responds to emergency situations, including direct response or on-call coverage, both during and outside of normal business hours.
- Runs network and telephone cabling as needed.
- Performs other duties as assigned.
- Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
- Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
- Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
- Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
- Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
- Maintains strict patient confidentiality at all times.
- Reports to work punctually and completes assigned duties within established timeframes.
- Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
- Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
- Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
