Desktop Support

TEKsystems • Billerica, MA

3d • $25 - $35 • Onsite

About The Position

We are seeking an experienced IT Technician to provide a combination of desk-side support and field-based break-fix services. This role will support internal staff as well as respond to on-site technical issues, ensuring reliable operation of end-user systems, network-connected devices, and company technology infrastructure.

Requirements

• Experienced IT Technician
• Desk-side support
• Field-based break-fix services
• Support internal staff
• Respond to on-site technical issues
• Ensure reliable operation of end-user systems, network-connected devices, and company technology infrastructure
• Diagnose, troubleshoot, and repair hardware and system issues
• Travel to job sites using a company-provided vehicle
• Troubleshoot and resolve issues related to Microsoft Office and general user applications
• Perform hardware setup, maintenance, and replacements
• Configure and deploy end-user devices and office equipment
• Support imaging, upgrades, and replacements of devices
• Assist with basic network setup and connectivity issues

Responsibilities

• Respond to on-site technical issues at customer or company locations
• Diagnose, troubleshoot, and repair hardware and system issues independently or in coordination with the help desk
• Provide supplemental support to field staff as needed
• Travel to job sites using a company-provided vehicle
• Provide desk-side technical support to internal employees
• Troubleshoot and resolve issues related to Microsoft Office and general user applications
• Perform hardware setup, maintenance, and replacements for Laptops and desktop computers, NVRs/DVRs and related systems, Printers and peripherals, Mobile devices (iPhones, Androids), Office phones and related equipment
• Configure and deploy end-user devices and office equipment
• Support imaging, upgrades, and replacements of devices
• Assist with basic network setup and connectivity issues

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed