Desktop Support

TEKsystems•Zion, IL

3d•$20 - $25•Onsite

About The Position

This is a Contract position based out of Zion, IL. The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave). This is a fully onsite position in Zion, IL. This position is anticipated to close on Jun 20, 2026.

Requirements

Provide on-site technical support to end users, resolving hardware, software, and network-related issues.
Respond to service requests and incidents via phone, email, or in person in a timely manner.
Troubleshoot and support desktops, laptops, mobile devices, printers, and peripheral equipment.
Install, configure, image, and upgrade hardware and software as needed.
Assist users with operating systems, productivity tools, and network connectivity issues.
Document incidents, service requests, and resolutions within an IT service management (ITSM) ticketing system.
Collaborate with IT teams on escalations, troubleshooting, and project support.
Provide guidance and basic training to users on IT tools, processes, and best practices.
Maintain accurate inventory of IT assets and support device lifecycle management.
Ensure compliance with security policies, procedures, and operational standards.
Support remote access tools, virtual environments, and collaboration platforms.
Deliver professional, customer-focused service while maintaining clear communication with end users.

Responsibilities

Provide on-site technical support to end users, resolving hardware, software, and network-related issues.
Respond to service requests and incidents via phone, email, or in person in a timely manner.
Troubleshoot and support desktops, laptops, mobile devices, printers, and peripheral equipment.
Install, configure, image, and upgrade hardware and software as needed.
Assist users with operating systems, productivity tools, and network connectivity issues.
Document incidents, service requests, and resolutions within an IT service management (ITSM) ticketing system.
Collaborate with IT teams on escalations, troubleshooting, and project support.
Provide guidance and basic training to users on IT tools, processes, and best practices.
Maintain accurate inventory of IT assets and support device lifecycle management.
Ensure compliance with security policies, procedures, and operational standards.
Support remote access tools, virtual environments, and collaboration platforms.
Deliver professional, customer-focused service while maintaining clear communication with end users.