Desktop Support - Desktop Support Specialist III

Labcorp•Calabasas Hills, CA

1d•$26 - $45•Onsite

About The Position

Labcorp is seeking a Desktop Support Specialist III in our Calabasas, CA location. This is a full-time, non-exempt (hourly) position assigned to a Second Shift schedule, with standard business hours of Tuesday through Saturday, 3:00 p.m. to 11:30 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible. The role involves providing expert IT support to Labcorp's Specialty Lab Division, specifically the Esoterix business unit. This position is crucial for maintaining the smooth operation of IT systems, hardware, and software, and requires a solid grasp of IT infrastructure, creative problem-solving, and excellent support skills for both local and remote colleagues. The role also includes participation in IT projects and collaboration with cross-functional IT teams, as well as providing assistance to other IT departments when needed.

Requirements

Associates degree
5 or more years' related work experience in IT support, with a focus on hardware and software troubleshooting.
5 or more years' of Windows and IOS operating system experience

Nice To Haves

Bachelor's degree
Current or previous experience in a Labcorp environment
Proficiency in Active Directory account management.
Familiarity with healthcare systems is a plus.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Strong problem-solving skills and attention to detail.
IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Responsibilities

Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime.
Support IT needs for both local and remote offices, addressing IT-related challenges and ensuring consistent performance.
Participate in IT projects, including installations, upgrades, and system migrations, collaborating with IT teams and stakeholders.
Handle account creation, reactivations, terminations, and password resets for Esoterix’s Laboratory systems.
Perform regular hardware maintenance, upgrades, and troubleshooting to ensure optimal functionality.
Assist users with software-related problems, including installations, updates, and configuration adjustments.
Maintain detailed records of IT issues, solutions, and system configurations to facilitate efficient troubleshooting and knowledge sharing.
Ensure that IT systems and data are protected by following security best practices and helping to enforce security policies.
Provide training and guidance to end-users on IT tools and best practices.
Travel between the 3 buildings that is part of the Esoterix Calabasas, CA business.