Desktop Support Specialist
About The Position
The Desktop Support Specialist for PCL Construction Services, Inc. within US Head Office contributes to the team by resolving user-reported problems using available tools and following procedures and policies for handling support cases. This role involves district jobsite setup and turndown, including remote support, and delivering technical training and other knowledge resources. The specialist will also administer and monitor district office and construction site server resources and technology solutions to ensure optimal operation, and respond to issues. Accurate and timely logging of problems and resolutions in a problem-management database is crucial, as is providing implementation support on corporate and regional initiatives.
Requirements
- High school diploma or equivalent required.
- Bachelor’s or Associate’s degree in computer technology or a related discipline.
- Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely.
- Basic problem-solving and troubleshooting skills.
- Organizational and time management skills, with the ability to multitask and prioritize own work.
- Results-oriented and able to meet deadlines.
- Ability to establish and maintain effective stakeholder relationships.
Nice To Haves
- Co-op/internship or relevant experience preferred.
- Knowledge of change management methodologies an asset.
Responsibilities
- Resolves user-reported problems using available tools and following procedures and policies for handling support cases.
- District jobsite setup and turndown, including remote support.
- Delivers technical training and other knowledge resources.
- Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation, and responds to issues.
- Accurate and timely logging of problems, and resolutions to problems, in problem-management database.
- Provides implementation support on corporate and regional initiatives.
Benefits
- Employee ownership opportunities that build long-term value
- Annual discretionary performance bonuses
- 401(k) with company match
- Industry-leading medical, dental and vision benefits
- Prescription drug coverage and telemedicine services
- Life, AD&D and disability insurance
- Paid parental leave and family care support
- HSA or FSA for healthcare, dependent care and transportation
- Mental health and wellness support, including Employee Assistance Programs
- Career growth pathways, leadership development and mentorship programs
- Access to world-class training through PCL’s College of Construction and professional development courses
- Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
