Desktop Support Specialist

TEXAS PIPE AND SUPPLY COMPANY • Houston, TX

5d • Onsite

About The Position

The Desktop Support Specialist will deploy desktop application software, provide technical assistance to end users at all levels (from frontline to C-Suite), and troubleshoot, diagnose, and resolve incidents for desktop systems and applications, both remotely and in-person. This role also involves supporting the employee lifecycle (new hires, moves, terminations), printer administration (including service call management and toner replacement), and supporting periodic inventories of IT resources. Additionally, the specialist will engage in IT-related projects to grow knowledge and skills and perform other duties as assigned.

Requirements

• Minimum of four (4) years of professional IT experience in a corporate environment.
• Extensive knowledge of Windows 10/11, Android, iOS, and printers.
• Critical thinking, independent analysis, communication, and problem solving.
• Mindful of SLAs and uses good judgment when following the escalation path.
• Excellent time management and multitasking skills.
• Strong work ethic and follow-through of tasks to completion.
• Ability to successfully and efficiently work independently and as a team member.
• Excellent written and oral communication skills in English.

Nice To Haves

• Additional relevant education or IT Certification is desirable.

Responsibilities

• Deploy desktop application software.
• Provide technical assistance to end users at all levels, from the frontline to the C-Suite.
• Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.
• Provide support for employee lifecycle (new hires, moves, terminations).
• Provide printer administration, including service call management and replacing toners.
• Provide support for periodic inventories of IT resources.
• Engage in IT-related projects to grow knowledge and skills.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed