Desktop Support

TEKsystems•Tempe, AZ

2d•$25 - $32•Onsite

About The Position

Desktop Support Technician – 3-Month Contract Are you a hands-on IT professional who thrives in fast-paced environments and loves solving problems? We’re looking for a Desktop Support Technician to join a dynamic team on a 3-month contract supporting end users across multiple locations. This is a great opportunity to make an immediate impact, sharpen your technical skills, and work with a collaborative, service-oriented team.

Requirements

3–5 years of desktop support experience in a corporate environment
Strong troubleshooting skills across hardware, OS, and enterprise applications
Experience with remote support tools (RDP, Bomgar, etc.)
Familiarity with ServiceNow or similar ticketing systems
Excellent communication and customer service skills
Ability to multitask, adapt quickly, and work effectively in a team setting

Responsibilities

Provide end-user IT support via phone, email, chat, remote tools, and in-person
Troubleshoot and resolve hardware, software, and system issues across desktops, laptops, mobile devices, and peripherals
Support environments including Windows 10/11, MacOS, Office 365, Active Directory, and OneDrive
Manage and resolve tickets through a ticketing system (ServiceNow experience preferred)
Assist with imaging, encryption (BitLocker/McAfee), and workstation setup
Support virtual collaboration tools like Microsoft Teams
Ensure timely ticket updates, SLA adherence, and exceptional customer satisfaction
Collaborate with team members and escalate complex issues when needed
Identify opportunities to improve processes and user experience
Travel locally between sites (mileage reimbursed)