Desktop Support Technician
University of Miami•Coral Gables, FL
•Onsite
About The Position
The University of Miami’s UMIT Department has an exciting opportunity for a full-time Desktop Support Technician to work in Coral Gables, Florida. The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The Desktop Support Technician monitors systems and advises senior staff of network application status.
Requirements
- High School Diploma or equivalent/relevant experience, certification or license
- Minimum 1 year of relevant experience required
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
- Teamwork: Ability to work collaboratively with others and contribute to a team environment.
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
- Any appropriate combination of relevant education, experience and/or certifications may be considered.
Responsibilities
- Acts as first point of contact in the problem determination process, for desktop and network issues.
- Provides quality customer service to all clients in a timely and professional manner.
- Organizes and prioritizes support requests.
- Monitors, administers, tracks, and verifies completion of help desk tickets.
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
- Prepares, installs, tests, and certifies any desktop configuration, including software drivers.
- Conducts basic troubleshooting for desktop and laptop computers.
- Applies migration from the previous PC and executes PC hardware moves.
- Loads and configures software at desktop.
- Verifies software is functional and escalates issues.
- Decommissions any existing hardware that has been replaced.
- Completes, updates, and closes Service Center tickets.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
