Desktop Support

TEKsystems•Minneapolis, MN

10d•$40 - $55•Onsite

About The Position

This is a contract position based in Minneapolis, MN, focused on delivering onsite Tier 1 / Tier 2 IT support. The role involves ensuring a best-in-class end-user experience by managing the local ServiceNow ticket queue, collaborating with the IT Operations team, and providing hands-on support for various hardware and software. The position requires executing onboarding and offboarding processes, administering end-user identity and endpoint tooling, maintaining asset records, and contributing to the knowledge base. Coordination with third-party vendors for onsite issues is also a key responsibility. A structured handover with documentation is expected at the end of the engagement.

Requirements

Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent experience.
5+ years of hands-on IT support / Service Desk experience, including Tier 2 troubleshooting and direct end-user support in a corporate office environment.
Strong knowledge of Microsoft technologies, ServiceDesk processes, SaaS platforms, and awareness of IT infrastructure.
Proficiency in Entra ID, Active Directory, Office 365, and endpoint management tools.
Advanced knowledge of networking fundamentals, and endpoint security.

Nice To Haves

Desktop
Troubleshooting
Windows
Customer service
Technical support
printer support
Office 365
Mac
Windows 10
Help desk support
Ticketing system

Responsibilities

Deliver onsite Tier 1 / Tier 2 IT support for the Minneapolis (MSP) office, ensuring a best-in-class end-user experience, working alongside the IT Operations team.
Own the local ServiceNow ticket queue for Minneapolis: triage, resolve, and escalate incidents and service requests within SLA.
Collaborate with peers in the wider IT Operations team to resolve complex technical issues that cross site boundaries.
Provide hands-on support for laptops, peripherals, conference room AV, printers, and other onsite hardware in the Minneapolis office.
Execute onboarding and offboarding for Minneapolis-based new hires and leavers, including device imaging, account provisioning/deprovisioning, and asset return.
Administer end-user identity and endpoint tooling in scope (Entra ID, Active Directory, Office 365, Intune / endpoint management) at a user-support level.
Maintain accurate asset records and contribute to existing ServiceNow KnowledgeBase articles as gaps are identified during the engagement.
Coordinate with third-party vendors (telecoms, ISP, hardware, building facilities) for onsite issues affecting Minneapolis users.
Provide a structured handover at the end of the engagement, including documentation of any open issues, recurring problems observed, and Minneapolis-specific knowledge captured during the term.