Desktop Support Specialist

Labcorp•Elmwood Park, NJ

1d•Onsite

About The Position

Labcorp is seeking a Desktop Support Specialist III in our Elmwood Park, NJ location. (Additional location coverage in Iselin, NJ) Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m, additional days and hours as needed.

Requirements

Bachelor's degree
5 or more years of Windows operating systems experience
5 or more years related work experience in IT support, with a focus on hardware and software troubleshooting.
Proficiency in Active Directory account management.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Strong problem-solving skills and attention to detail.

Nice To Haves

Current or prior Labcorp experience
Familiarity with healthcare systems is a plus.
IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Responsibilities

Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime.
Support IT needs for both local and remote offices, addressing IT-related challenges and ensuring consistent performance.
Participate in IT projects, including installations, upgrades, and system migrations, collaborating with IT teams and stakeholders.
Handle the management of workstations in Active Directory.
Perform regular hardware maintenance, upgrades, and troubleshooting to ensure optimal functionality.
Assist users with software-related problems, including installations, updates, and configuration adjustments.
Imaging/Reimaging Operating Systems on PCs.
Maintain detailed records of IT issues, solutions, and system configurations to facilitate efficient troubleshooting and knowledge sharing.
Ensure that IT systems and data are protected by following security best practices and helping to enforce security policies.
Provide training and guidance to end-users on IT tools and best practices.