Desktop Support Specialist

Help USA • Brooklyn, NY

5d • Onsite

About The Position

Your role as a Desktop Support Specialist is key to ensuring that our users have access to systems that are up-to-date and working effectively. You’ll deliver support for problems reported to the Help Desk Ticketing System for desktop computers, laptops, peripherals, and mobile devices. And you’ll work independently and manage/prioritize multiple tasks.

Requirements

• Bachelor's degree or equivalent experience and skills.
• A minimum of two years’ experience supporting end users.
• Commitment to outstanding customer service.
• Patience to interact calmly and respectfully with users who may have limited computer knowledge.
• In-depth knowledge of Microsoft applications.
• Strong communication skills, both oral and written.
• Strong analytical skills, with the ability to work well under pressure.

Responsibilities

• Receiving and documenting requests for support.
• Configuring new desktops, routers, modems, and similar devices.
• Performing regular preventive maintenance and inventory of company assets.
• Updating computer operating systems and other important software.
• Providing suggestions on appropriate training for staff.
• Traveling to our sites in the New York City metropolitan area, Suffolk County, New Jersey, and Philadelphia if necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level