Desktop Support

TEKsystems•Ankeny, IA

2d•Onsite

About The Position

The Desktop Support Technician is responsible for providing end-user support and maintenance within the organization’s desktop computing environment, while providing an exceptional end-user experience. This role will install, diagnose, repair, maintain and upgrade all PC hardware and technology-related equipment to ensure optimal performance. The Desktop Support Technician will troubleshoot (in-person, by desktop remote, phone or email) in a timely, professional and accurate manner while maintaining regulatory compliance and provides end-user assistance as required.

Requirements

High school diploma or equivalent
Background with Active Directory
Experience troubleshooting network connectivity issues, including wireless (Wi-Fi and cellular).
Experience using ticketing ITSM tools
Experience with HP hardware
Strong customer service skills including the capability to establish rapport with internal clients.
Strong analytical, problem solving and organizational skills.
Proven ability to adapt to a fast-paced and changing environment, managing multiple priorities and projects simultaneously.

Nice To Haves

Experience supporting financial services platforms preferred.

Responsibilities

Provide exceptional customer service skills
Troubleshoot and resolve hardware and software issues for Windows and MAC devices
Diagnose printer and other peripheral device failures and implement repair solutions
Troubleshoot network connectivity
Implement virus detection and eradication procedures
IMAC Support - IT equipment Install/Move/Add/Change
Track and resolve customer incidents and requests through the ITSM tool
Restoration and migration of user data
Shipping, receiving and disposal of IT equipment
Provide Smart Hands support to assist other support groups such as networking, server and telecommunication teams.
Inventory management of IT assets including asset auditing
Provide support to internal clients with video conference room equipment and ensure technology needs are met for meetings, conferences, etc.
Participate in the creation and updating of KB articles
Special event support including potential after hours support requirements
Provide support to VIP’s
Foster and preserve a culture of diversity, equity, and inclusion.
Additional duties and responsibilities may be required to support the company’s mission, vision and values.