Desktop Support

TEKsystems•Phoenix, AZ

5d•Onsite

About The Position

This role provides level 2 support for Windows and Mac devices, including on-site support, support for remote sites, and support for work-from-home computing. The position involves day-to-day troubleshooting activities and requires a strong understanding of call center environments, including applications, portals, telephony, and testing. The ideal candidate will possess an enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate. Demonstrated experience in resolving complex technical issues in a fact-based manner that produces results quickly and maintains relationships is preferred. The role also requires the ability to build effective working relationships with the business (especially the call center), Technology teams, and vendor partners. Excellent verbal and written communication and negotiation skills are essential, along with an understanding of infrastructure platforms, services, and technology processes. The candidate should be self-motivated and driven to identify and deliver appropriate solutions. Strong knowledge of Microsoft Windows, Mac, Mac OS, Windows Office Suite, and Outlook is required, as is working knowledge of connectivity tools such as wireless, Cisco AnyConnect, and Citrix.

Requirements

Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
Enterprise and strategic thought process
Ability to plan, analyze, design, implement, and operate.
Demonstrated experience in resolving complex technical issues in a fact-based way that produces results quickly and maintains relationships
Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
Excellent verbal and written communication skills and negotiation skills
Understanding of infrastructure platforms, services and technology processes
Self-motivated and driven to identify and deliver appropriate solutions
Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Citrix)

Responsibilities

Provide level 2 support to Windows and Mac devices
On-site support, and support for Remote sites and work-from-home computing
Day to day troubleshooting activities
Plan, analyze, design, implement, and operate solutions
Resolve complex technical issues in a fact-based way that produces results quickly and maintains relationships
Build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
Identify and deliver appropriate solutions