Desktop Support Technician
About The Position
The IT Desktop Support Technician will be responsible to provide on-site and remote technical support, including installing, maintaining, and troubleshooting desktop hardware and peripherals, Windows operating systems, security systems, software applications, and various network technologies to our internal users. The Ideal Candidate will: Provide first-level support for all IT systems. Keep system security at the forefront of all decisions and while performing all tasks and projects. Maintain a very high level of customer satisfaction by communicating with users in person and over the phone in a friendly, easy-to-understand manner, sometimes while in a stressful situation. Monitor systems for potential issues so they can be addressed before they become problems that cause work interruptions. Prioritize daily and longer-term project work so that customer service levels remain high, and technical problems are worked on based on severity level.
Requirements
- Experience working as IT Help desk or desktop technician role is required
- Experience supporting a Microsoft Windows-based desktop and server infrastructure is required
- Working knowledge of basic Windows Server administration, Active Directory, Office365, DNS. DHCP, and networking required
Nice To Haves
- 2+ years of experience working as IT Help desk or desktop technician role is preferred
- CompTIA A+ / Network+ certification preferred
- 2-year Associate degree in a computer-related field preferred
Responsibilities
- Provide on-site and remote technical support
- Install, maintain, and troubleshoot desktop hardware and peripherals
- Install, maintain, and troubleshoot Windows operating systems
- Install, maintain, and troubleshoot security systems
- Install, maintain, and troubleshoot software applications
- Install, maintain, and troubleshoot various network technologies
- Provide first-level support for all IT systems
- Keep system security at the forefront of all decisions and while performing all tasks and projects
- Maintain a very high level of customer satisfaction by communicating with users in person and over the phone in a friendly, easy-to-understand manner, sometimes while in a stressful situation
- Monitor systems for potential issues so they can be addressed before they become problems that cause work interruptions
- Prioritize daily and longer-term project work so that customer service levels remain high, and technical problems are worked on based on severity level
Benefits
- Hands-on training
- Paid Time Off
- Paid Holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) with a Safe Harbor Match
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
