Desktop Support Technician

Psomas • Tacoma, WA

3d • Hybrid

About The Position

Own Your Future at Psomas Join a 100% employee-owned firm built for long-term thinking, shared success, and meaningful impact. As our Desktop Support Technician for our IT team in Tacoma, you'll play a key role supporting Psomas employees across assigned regional offices. In this hands-on support position, you'll provide frontline technical assistance, troubleshoot day-to-day technology issues, and help ensure employees have a reliable and seamless technology experience.

Requirements

• High School Diploma or GED required
• 2+ years of desktop support or helpdesk experience
• Hands-on experience with Windows 10/11, Office 365, and basic Active Directory tasks
• Strong customer service, communication, and time management skills
• Ability to travel between regional offices and provide occasional after-hours support

Responsibilities

• Provide support for desktops, laptops, mobile devices, printers, and peripherals while troubleshooting and resolving hardware, software, connectivity, and printing issues.
• Support Microsoft Office 365, Windows 10/11, and common business applications while assisting users with technical questions and issue resolution.
• Manage user onboarding and offboarding activities, password resets, multi-factor authentication, and access-related support tasks.
• Deploy, configure, and maintain endpoint devices while supporting inventory tracking and equipment lifecycle management.
• Document incidents, requests, and resolutions within the IT ticketing system to ensure timely communication and issue tracking.
• Partner with IT and HR teams on equipment rollouts, employee transitions, and other support initiatives while providing occasional after-hours assistance as needed.

Benefits

• Company-funded ESOP + 401(k) with immediate match
• Clear pathways, coaching, training, and professional development opportunities
• Collaborative teams that value teamwork and invest in employee success
• Comprehensive medical, dental, and vision coverage for employees and qualifying family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED