Desktop Support Technician

Off Duty Management • Katy, TX

1d • $58,000 - $65,000 • Onsite

About The Position

Off Duty Management is dedicated to providing the best possible service, protection, and administrative support to the sworn officers of our valued partner agencies. With each team member’s help and hard work, we fulfill that commitment and lead the industry in innovative off-duty employment management services.

In this role, you will be responsible for managing the day-to-day operations of the end-user IT infrastructure for on-site and remote users across all functional teams, and for handling requests and issues to ensure smooth operations. The Desktop Support Technician reports to the Manager of Operations & Infrastructure.

Objectives of this role:

Perform on-site analysis, diagnosis, and resolution of complex desktop and related office IT infrastructure problems for end-users
Maintain all on-site and remote staff equipment to ensure continued 365/24/7 operation

Requirements

• Associate’s/Bachelor’s degree in a Technology field or comparable experience
• 2+ years of IT support experience in a small to medium-sized corporate environment preferred
• Task and time management skills and the ability to establish reasonable and attainable deadlines for resolution
• Working knowledge of Windows 11 Desktop, Azure Active Directory, Entra ID, Microsoft 365 Suite, and Help Desk Software
• Hands-on knowledge of wireless networks, switches, and routing
• Familiarity in applying IT concepts, principles, and practices in LAN/WAN environments
• Proficient verbal and written English communication skills
• Excellent interpersonal and customer service skills
• All applicants must be legally authorized to work in the United States.

Responsibilities

• Diagnose and resolve unique, nonrecurring problems associated with user application software and operating systems; determine the source of problems and classify their level, priority, and nature to maintain SLAs
• Configure, deploy, install, move, maintain, troubleshoot, and support all on-site IT infrastructure, such as computer workstations, laptops, printers, mobile devices, phones, and telecommunications equipment
• Continuously improve the desktop support function
• Participate in end-user on-site hardware and software reviews and vendor management, developing recommendations for purchases and standardization that ensure adequate technology selection and timeline asset delivery
• Maintain inventory of on-site end-user installed software, manage software licensing, and participate in policies and procedures for upgrades
• Provide training and documentation as required for all end-users on the use of on-site end-user IT infrastructure
• Create user accounts, reset passwords, and maintain groups in Entra ID
• Maintain physical hardware inventory, ensuring par levels are met
• Perform other duties, tasks, and responsibilities as assigned by management to support organizational goals and objectives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree