Onsite/Local Desktop Support Technician (In-Person IV must)

InnoSoul • Richmond, VA

21d • Onsite

About The Position

Virginia Tax seeks a senior desktop support technician to provide onsite desktop support in Richmond, Virginia. The role involves troubleshooting and supporting Windows computers, software, hardware, peripherals, and networks. The technician will support laptop refreshes, install and configure software, troubleshoot hardware and software issues, and use tools such as SCCM, Remote Desktop, and Dameware to connect to workstations remotely. The position is 100% onsite from the first day. Interviews include an initial virtual interview and may include a follow-up in-person interview; no offer will be extended until the in-person interview is completed.

Requirements

• At least 4 years of working knowledge of computer systems, hardware, and software, including drivers and BIOS.
• At least 4 years of problem-solving, analytical, and teamwork skills.
• At least 4 years of communication and interpersonal skills.
• At least 4 years of demonstrated ability to obtain customer feedback to improve training methods.
• At least 4 years of experience running reports and analyzing common complaints and problems.
• At least 4 years of openness to learning new technologies.
• Considerable knowledge of Microsoft operating systems, including Windows 11 or higher.
• Working knowledge of Microsoft Office, including Outlook and Microsoft 365.
• Considerable knowledge of PC hardware, peripherals, and networks.
• Considerable knowledge of SCCM/SMS.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Troubleshoot computer systems, hardware, software, peripherals, and network issues.
• Perform software installations, configurations, and troubleshooting of hardware and software.
• Support laptop refresh activities.
• Use SCCM, Remote Desktop, Dameware, and similar tools to connect to workstations remotely.
• Run reports and analyze common complaints and problems.
• Obtain customer feedback to improve training methods.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed