Desktop Support Technician - Jacksonville, FL
About The Position
CompucomStaffing is seeking a Desktop Support Technician to provide onsite end-user support at a client site in Jacksonville, Florida. The role includes repairing and maintaining computers and related equipment, troubleshooting software and peripherals, supporting hardware installations and changes, and assisting with server and network operations. The technician will track work using a visual task board, ServiceNow, and team stand-up meetings, and will participate in on-call rotations. The position involves in-person interaction with end users and collaboration with coworkers and the Site Leader.
Requirements
- Ability to work on call in rotations.
- Ability to provide face-to-face technical support to end users onsite.
- Ability to work with ServiceNow and a visual task board to account for work.
Responsibilities
- Account for work using a visual task board, the ServiceNow ticket system, and regular team stand-up meetings.
- Repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware.
- Maintain, analyze, and troubleshoot software and computer peripherals.
- Set up, configure, and add hardware; support asset management.
- Perform install, move, add, and change (IMAC) work, including large printer migration and PC refresh events.
- Ensure tickets requiring follow-up work or calls receive appropriate attention.
- Assist with installation, configuration, upgrades, patching, and other maintenance of server equipment.
- Perform backup, recovery, and security procedures, both as planned and during emergencies.
- Follow established procedures to detect, diagnose, and accurately report outages of critical site applications.
- Assist with diagnosing network hardware and performance problems.
- Perform approved installation, configuration, and maintenance of physical networks.
- Perform network system administration tasks, both as planned and during emergencies.
- Provide in-person technical support to end users at the customer site.
- Back up and burn end-user data.
- Help develop and document improvements to current processes.
- Assist coworkers in resolving end users’ technical issues across the program.
- Assist the Site Leader with executing established processes and escalation.
Benefits
- Career guidance and reemployment assistance from employee relationship managers during the engagement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
