Desktop Support Technician - Jacksonville, FL
About The Position
CompucomStaffing is recruiting a Desktop Support Technician for its client to provide onsite end-user support in Jacksonville, Florida. The technician will work rotations on call and support users in person at the customer site. The role involves PC and peripheral repair and maintenance, hardware setup and configuration, asset management, large IMAC events for printer migration and PC refreshes, and assistance with server and network maintenance and troubleshooting. The technician will track work through a visual task board, ServiceNow, and team stand-up meetings; attend to ticket follow-ups; document process improvements; assist coworkers and the Site Leader; and help resolve end-user issues across the program. This is a W-2 position; Corp-to-Corp arrangements are not accepted. Candidates must be authorized to work in the United States without current or future employer sponsorship. Selected candidates must participate in live, on-camera video interviews, which may be recorded where permitted by law.
Requirements
- At least 3 to 5+ years of experience supporting PC hardware and software.
- Basic network troubleshooting skills and comfort acting as smart hands for infrastructure issues.
- Experience working in an enterprise environment.
- Ability to handle multiple projects.
- Strong ability to diagnose, troubleshoot, and replace PC and laptop internal hardware components, including motherboards, hard drives, RAM, and CPUs.
- Ability to troubleshoot PC software issues, including Windows blue screens, Outlook, and connecting network printers.
- Confident, positive, customer-focused approach and comfort with frequent personal interaction.
- High-energy, professional, process-driven working style suited to a fast-paced environment.
- Authorization to work in the United States without current or future employer sponsorship.
Nice To Haves
- Experience supporting a manufacturing enterprise environment.
Responsibilities
- Account for work using the visual task board, ServiceNow Ticket System, and regular team stand-up meetings.
- Repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware.
- Maintain, analyze, and troubleshoot software and computer peripherals.
- Set up, configure, and add hardware.
- Perform asset management.
- Perform install, move, add, and change work, including large printer migration and PC refresh events.
- Ensure tickets requiring follow-up work or calls receive appropriate attention.
- Assist with server equipment installations, configurations, upgrades, patching, and other maintenance.
- Perform backup, recovery, and security procedures, both planned and during emergencies.
- Follow established procedures to detect, diagnose, and accurately report outages of critical site applications.
- Assist with diagnosing network hardware and performance problems.
- Perform approved installation, configuration, and maintenance of physical networks.
- Perform network system administration tasks, both planned and during emergencies.
- Provide in-person technical support to end users at the customer site.
- Back up and burn end-user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolving end users' technical issues across the program.
- Assist the Site Leader in executing established processes and escalations.
- Work rotations on call.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 6 days annually)
- Paid time off (minimum of 10 days annually)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
