Desktop Support Technician
Cynet Systems•Denver, CO
•Onsite
About The Position
The candidate will serve as a Desktop Support Technician, providing comprehensive technical support and hardware maintenance for the organization's IT infrastructure.
Requirements
- Provide second-line investigation and diagnosis after Service Desk.
- Resolve and close incidents and service requests as per procedures and allocated timelines.
- Perform hardware repair and upgrades.
- Escalate unresolved incidents and service requests within agreed timescales.
- Log incident and service request details per help desk procedures.
- Communicate with customer regarding incident progress.
- Ensure tickets are always updated until issues are resolved.
- Conduct customer satisfaction callbacks and surveys.
- Complete training for On-Site Support Analysts.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Perform staging of PCs using SRSS and/or Autopilot.
- Perform manual O/S imaging, installation, configuration, and upgrades on client owned laptops issued to employees.
- Provide physical support for Network Refresh Activities.
- Manage user on/off boarding process activities including delivering new laptops to new hires and taking custody of return laptops.
- Provide smart-hand support for AV rooms, network, and facilities.
- Manage e-waste processes including data wiping and clean-up after activities of handing over the disk to procurement.
- Provide COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support.
- Provide hardware break/fix support for audio/visual equipment, connectivity, copiers, fax, printers, scanners, and digital signage.
- Coordinate and follow-up with OEM vendors.
- Support the use of mobile devices to ensure user activation.
- Provide technical support for configuring field connectivity with VSAT, ensuring reliable and optimized communication.
- Perform Teleport hardware maintenance to maintain field connectivity at Teleport sites, ensuring hardware is in optimal condition for seamless operations.
- Provide Printing Server infrastructure hardware support including adding, changing, or removing services as per printing standards.
- Provide Data Server hardware support including requests to add, change, or remove data storage service server infrastructure.
- Coordinate regular UPS system maintenance with the location facility coordinator.
- Provide ePACS Server infrastructure hardware support including adding, changing, or removing infrastructure as required.
- Manage IT hardware disposal including inventory audits, disposal lists, packing, and removal in compliance with regulations.
- Support HR with on/off boarding processes for new hires to ensure PC tracking.
Responsibilities
- Provide second-line investigation and diagnosis after Service Desk.
- Resolve and close incidents and service requests as per procedures and allocated timelines.
- Perform hardware repair and upgrades.
- Escalate unresolved incidents and service requests within agreed timescales.
- Log incident and service request details per help desk procedures.
- Communicate with customer regarding incident progress.
- Ensure tickets are always updated until issues are resolved.
- Conduct customer satisfaction callbacks and surveys.
- Complete training for On-Site Support Analysts.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Perform staging of PCs using SRSS and/or Autopilot.
- Perform manual O/S imaging, installation, configuration, and upgrades on client owned laptops issued to employees.
- Provide physical support for Network Refresh Activities.
- Manage user on/off boarding process activities including delivering new laptops to new hires and taking custody of return laptops.
- Provide smart-hand support for AV rooms, network, and facilities.
- Manage e-waste processes including data wiping and clean-up after activities of handing over the disk to procurement.
- Provide COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support.
- Provide hardware break/fix support for audio/visual equipment, connectivity, copiers, fax, printers, scanners, and digital signage.
- Coordinate and follow-up with OEM vendors.
- Support the use of mobile devices to ensure user activation.
- Provide technical support for configuring field connectivity with VSAT, ensuring reliable and optimized communication.
- Perform Teleport hardware maintenance to maintain field connectivity at Teleport sites, ensuring hardware is in optimal condition for seamless operations.
- Provide Printing Server infrastructure hardware support including adding, changing, or removing services as per printing standards.
- Provide Data Server hardware support including requests to add, change, or remove data storage service server infrastructure.
- Coordinate regular UPS system maintenance with the location facility coordinator.
- Provide ePACS Server infrastructure hardware support including adding, changing, or removing infrastructure as required.
- Manage IT hardware disposal including inventory audits, disposal lists, packing, and removal in compliance with regulations.
- Support HR with on/off boarding processes for new hires to ensure PC tracking.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
