Desktop Support Technician

TEKsystems•Littleton, CO

5d•$20 - $25•Onsite

About The Position

We are seeking a Desktop Support / Endpoint Deployment Technician to support enterprise endpoint management, workstation deployments, and end-user technology services. This role will be responsible for imaging, configuring, deploying, and supporting Windows devices while ensuring a seamless user experience throughout hardware refreshes, migrations, and deployment projects. The ideal candidate will have strong experience with SCCM/MECM, ServiceNow, Windows administration, and desktop support in a large-scale enterprise environment.

Requirements

Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
3+ years of experience in desktop support, endpoint management, workstation deployment, or imaging environments.
Hands-on experience with Microsoft SCCM / MECM administration and deployment processes.
Experience utilizing ServiceNow for ticket management, asset management, and workflow tracking.
Strong knowledge of Windows 10 and Windows 11 operating systems.
Experience with OS deployment, task sequences, software distribution, patch management, and driver management.
Working knowledge of Active Directory, Group Policy, and Microsoft 365 environments.
Strong troubleshooting and problem-solving skills related to desktops, laptops, operating systems, and enterprise applications.
Excellent communication and customer service skills with the ability to support users across multiple business units.
Experience supporting hardware deployments, device refreshes, and end-user migration projects.

Nice To Haves

Experience with Microsoft Intune and modern endpoint management solutions.
Knowledge of Microsoft Entra ID (Azure AD).
Experience supporting large-scale enterprise deployment projects.
CompTIA A+, Microsoft, or related technical certifications.
Familiarity with endpoint security and compliance best practices.

Responsibilities

Create, maintain, and deploy Windows desktop and laptop images using Microsoft SCCM / Microsoft Endpoint Configuration Manager (MECM).
Configure, image, and deploy Windows 10 and Windows 11 operating systems to enterprise endpoint devices.
Package, test, and deploy software, applications, patches, and security updates through SCCM.
Manage hardware refresh initiatives, device provisioning, upgrades, lifecycle replacements, and migration projects.
Troubleshoot and resolve imaging, deployment, operating system, driver, application, and hardware-related issues.
Coordinate equipment staging, deployment scheduling, and end-user migration activities.
Utilize ServiceNow for incident management, service requests, asset tracking, and documentation.
Maintain accurate asset inventory records and ensure compliance with established IT asset management processes.
Install, configure, and support peripherals including monitors, printers, docking stations, laptops, desktops, and mobile devices.
Provide hands-on desktop support and technical assistance to end users during deployment and migration activities.
Collaborate with Infrastructure, Security, and Service Desk teams to maintain endpoint standards and security compliance.
Create and maintain technical documentation, deployment procedures, and knowledge base articles.
Monitor deployment success rates and proactively remediate deployment-related issues.
Support Microsoft 365 applications and enterprise desktop environments.
Escalate complex technical issues to appropriate teams and assist with root cause analysis.