Desktop Support Technician (Intune / Microsoft 365)
About The Position
The Desktop Support Technician provides technical support across the agency, working closely with existing Technical Support staff and interacting with other team members. The role covers a broad range of technologies and involves troubleshooting incidents, problems, and requests across multiple areas of the agency. The technician responds to IT requests by phone, email, ticket, or in person, and explains solutions in both technical and non-technical terms. The position includes provisioning PCs and iPhones through Intune, deploying apps for Windows and iOS devices, and creating or editing Intune management policies. Duties also include configuring local and network printers, troubleshooting software applications and Dell hardware, setting up equipment at users’ desks, and occasional audio/visual troubleshooting in a large boardroom.
Requirements
- Strong skills with Microsoft products.
- Experience with Windows 11.
- Experience with Office 365 (O365).
- Experience with Azure Intune device management.
- Experience with Active Directory.
- Ability to troubleshoot software applications and Dell hardware.
- Ability to set up equipment at users’ desks and work across a broad range of technologies.
Nice To Haves
- Scripting experience.
- SFTP experience.
Responsibilities
- Answer IT requests by phone, email, tickets, or in person.
- Troubleshoot incidents, problems, and requests across a broad range of technologies and agency areas.
- Explain solutions in technical and non-technical terms.
- Unpack hardware and set up equipment at users’ desks.
- Provision new PCs and iPhones through Intune.
- Provision new applications for Windows and iOS devices.
- Create or edit Intune management policies.
- Configure local or network printers for end users.
- Troubleshoot software applications and Dell hardware.
- Occasionally troubleshoot audio/visual equipment in a large boardroom.
- Work closely with Technical Support staff and interact with other agency team members.
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What This Job Offers
Education Level
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