DESKTOP SUPPORT TECHNICIAN (ONSITE/NOT REMOTE)

Aero Simulation, Inc.•Tampa, FL

2d•Onsite

About The Position

The purpose of this position is to serve as the first point of contact for end-users seeking technical support related to workstations, software, applications, or other equipment via a Helpdesk ticketing system. Participate in the testing and evaluation of new hardware and software. Support mobile and remote workforce requests for assistance. Document solutions to problems and develop end-user guidelines.

Requirements

Entry - 0 to 3 Years
Mid - 3 to 7 Years
Senior - 7+ Years
Familiarity or experience with VPN configuration and troubleshooting experience.
Familiarity or experience with Windows and/or Linux operating systems.
Basic understanding TCP/IP network concepts and Ethernet switch configuration.
Familiarity or experience with Office 365.
Familiarity or experience with Microsoft Active Directory.
Familiarity or experience with Network cabling
Proficiency in common business software (Word, Excel, Power Point, Outlook, & SharePoint).
Ability to develop and maintain positive working relationships with internal and external customers.
Excellent written and verbal communication skills with the ability to adapt communication style and messaging to different audiences.
Ability to manage multiple priorities simultaneously, ensuring stakeholder expectations are managed appropriately.
Ability to work in a project-oriented, fast paced environment to meet deadlines.
Ability to work well both independently and in team environment.
Committed to providing excellent customer service.
Open mind to constructive feedback.
Eager to learn new technologies and systems and share knowledge.
Represent ASI with pride, professionalism, and integrity.
Ability to work on-site. This is not a remote position.
Ability to work occasional after-hours work and/or overtime as required for urgent issues or project deadlines.
Due to contractual requirements must be a United States Citizen.
Required to communicate in English
Must be able to obtain and maintain an active Department of Defense security clearance. Employee/selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information (as required)
ASI is a Drug Free Workplace where applicants and employees are required to successfully pass pre-employment and Random drug testing.

Nice To Haves

Help Desk or related experience (Preferred)
Security+ CE certification, or the ability to achieve certification within six months -or- other technical certification or equivalent experience (Preferred)
Associates degree with a computer major or bachelor’s degree (Preferred)

Responsibilities

Respond to tech inquiries via Service Desk Portal, email, online chats, phone, or in person.
Follow up with customers to ensure satisfactory service.
Perform computer hardware, software and peripheral setup, installation, and configuration (i.e. monitors, keyboards, etc.).
Provide new employee technology orientation and set-up.
Perform preventive maintenance.
Utilize workstation imaging software to streamline workstation deployment.
Coordinate with facility staff for the installation, configuration, maintenance, and ongoing support of printers/Scanners.
Respond to incidents concerning computer operation and apply troubleshooting principles and techniques to diagnose hardware, software, and other problems.
Enter status and completion information for assigned tasks.
Perform troubleshooting of connectivity problems with LAN connections, Wi-Fi, or VPN connections.
Assist with hardware asset inventory control assessments.