Desktop Support Technician HIRING ASAP

TEKsystems•Topeka, KS

1d•$20 - $27•Onsite

About The Position

The Desktop Support Technician will be responsible for monitoring and managing assets (laptops, printers, and peripherals) that support day-to-day operations for North American SITS sites. This role involves providing onsite technical support, including hardware setup, installation, repair, and preventative maintenance for laptops and desktops across North America. Additionally, the technician will support software installation, OS imaging, and troubleshooting of desktop applications and mobile devices. Audio/Visual support, including maintenance, troubleshooting, and user training for conference room equipment, is also a key responsibility. The role extends to basic network infrastructure support, such as server hardware replacements, and smart hands support for depot services, hardware delivery, and component replacement. Project support for out-of-scope operations, including project management tasks like setting targets, delegating tasks, and serving as a liaison between management and the team, is also required. The technician will manage the end-to-end process for IT projects and special requests, ensuring timely completion within budget and enhancing customer experience.

Requirements

Windows 11
Windows
Microsoft Office
Ticketing system
Hardware/software troubleshooting
PC troubleshooting
Desktop support
Printer support
Configuration
Customer service
Audiovisual support
Rack and stack
Mobile device support
ITIL knowledge
Thin client support
Help desk support
Windows OS
Active Directory
Installation
Imaging
Asset management
Software management
Reporting tools
Shipping & receiving
Procurement
iOS support
Android support
Mac support
Project execution
Documentation writing
Knowledge management
Team Player
Time Management
Self-sufficient
Self-starter
Excellent communication skills
White Glove customer service skills

Nice To Haves

Experience with ServiceNow (SNOW) ticketing system.
Experience with Dell hardware warranty management.
Familiarity with AV equipment troubleshooting and maintenance.
Experience with server hardware support.
Knowledge of Okta support and expectations.

Responsibilities

Monitor and track all Incidents across all SNOW queues for North America.
Diagnose and resolve incidents using documented procedures.
Provide Monday – Friday 8-hour day onsite technical support, with on-call and off-hours support when needed.
Perform new hire hardware setup and implementation.
Test assets to ensure proper functionality.
Install, repair, and conduct preventative maintenance of all laptops and desktops across North America.
Manage Dell warranty claims and coordinate with Dell for replacement hardware.
Maintain an inventory of Windows-based assets and peripherals.
Update Hardware Asset Management records.
Track assets by segment/site, including assignment, replacement (End of Life), and break/fix scenarios.
Manage shipping and delivery for new hires, replacements, segment moves, leavers, and inactive assets.
Generate reports on stock inventory status of replacement and depot assets.
Manage the disposal of hardware.
Oversee the PC Lifecycle from procurement through disposal, including refresh processes.
Perform OS imaging on computers.
Deploy software through automated tools and manual installations.
Install and test desktop software applications and internet browsers.
Provide iOS system and mobile app support.
Procure and install approved software.
Maintain and test Windows-based systems.
Troubleshoot or re-image Windows-based systems as needed.
Train users on scheduling meetings and conference room software/hardware.
Provide executive full meeting support.
Conduct Quality Control / Conference room Health Checks.
Coordinate with 3rd party vendors for AV equipment maintenance, installation, and warranty work.
Provide live support for town hall conferences.
Troubleshoot wall-mounted EVOKOS.
Perform server hardware support replacements, including procuring and installing HDD replacements.
Procure servers and perform rack and stack operations as coordinated with the server team.
Provide depot services including OS imaging and software installation.
Deliver hardware and peripherals to customers.
Perform advanced replacement of hardware components to resolve break/fix incidents escalated to the Depot support queue.
Coordinate hardware refreshes/replacements for North America users.
Manage assets for various segments for depot services.
Coordinate with 3rd party vendors and partners.
Conduct Digital Genius Sessions.
Provide MS Teams support.
Support Okta and other defined IT systems.
Oversee the successful completion of projects.
Set targets for milestones, adhere to deadlines, and allocate resources for projects.
Delegate tasks to the TekSystems NA support team.
Make effective suggestions for project progression.
Serve as a point of contact/liaison between management and the team.
Manage scope, schedule, risk, quality, and resources of projects.
Manage end-to-end operations for IT projects and special requests.