Desktop Support Technician

GoDaddy•Santa Clara, CA

1d•Onsite

About The Position

Join GoDaddy's Global IT Support team as a Desktop Support Technician in our Santa Clara office, where you'll be the face of IT for employees who rely on technology to do their best work every day. In this hands-on, 100% on-site role, you'll provide walk-up and escalated technical support, troubleshooting hardware, software, workplace technology, and connectivity issues while delivering an exceptional customer experience. You'll collaborate closely with a globally distributed team of support professionals across North America, EMEA, and APAC, helping resolve both everyday technical requests and high-priority incidents in a fast-paced environment. Success in this role is driven as much by your communication, empathy, and problem-solving skills as your technical knowledge, making it an excellent opportunity for someone who enjoys helping people and learning new technologies. If you're passionate about customer service, curious about how technology works, and looking to grow your career in enterprise IT, we'd love to hear from you.

Requirements

1+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical support role, with hands-on experience supporting end users in a fast-paced environment.
Strong troubleshooting and problem-solving skills, including the ability to diagnose and resolve hardware, software, device, and user-related technical issues efficiently.
Experience managing service requests and incident tickets, with the ability to prioritize workload, maintain attention to detail, and drive issues through to resolution.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across global teams, support users with varying technical abilities, and explain technical concepts clearly.
Highly organized and customer-focused, with a passion for delivering an exceptional support experience while successfully managing multiple requests and competing priorities.

Nice To Haves

Experience supporting employees in a fast-paced, global organization.
Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
Experience supporting Windows and macOS environments.
Familiarity with Microsoft 365, collaboration tools, and identity management platforms.
Experience with device provisioning, onboarding, and off-boarding processes.
Basic understanding of networking concepts, including Wi-Fi, VPN connectivity, and endpoint troubleshooting.
Experience providing in person / on-site technical support in an executive office environment.

Responsibilities

Provide front-line technical support to employees by diagnosing and resolving hardware, software, operating system, peripheral, and account-related issues, ensuring minimal disruption to productivity.
Manage and prioritize incidents and service requests through the IT ticketing system, taking ownership from initial intake through troubleshooting, resolution, and follow-up communication.
Configure, deploy, maintain, and support end-user devices including laptops, desktops, mobile devices, monitors, printers, conferencing equipment, and other workplace technologies.
Partner closely with employees, HR, Workplace Services, Security, and other cross-functional teams to deliver a seamless technology experience for onboarding, off-boarding, office moves, and day-to-day operational needs.
Deliver exceptional customer service by building strong relationships with employees, communicating technical solutions in a clear and user-friendly manner, and balancing multiple priorities in a fast-paced environment while continuously identifying opportunities to improve support processes.