Desktop Support Technician

PCC Talent Acquisition Portal•Portland, OR

2d•Onsite

About The Position

This is a professional, desktop support role responsible to maintain, repair, and upgrade computer equipment including, but not limited to: workstations, printers, operating systems and software. OBJECTIVE : Provide technical software, hardware, and basic network problem resolution to end users by performing appropriate diagnostics and guiding users through step-by-step solutions on both a hands-on and call-back basis.

Requirements

Work effectively in a Safety-minded industrial manufacturing environment.
Ensure the security of all company systems and data.
Understand business priorities, continuously reconsider the changing list of issues according to those priorities and communicate that list to management.
Transition swiftly between those complex priorities in a fast-paced environment.
Deliver effective technical customer support in person and over the phone.
Support and train end-users in a wide range of software applications as needed.
Read, understand and apply complex technical information.
Master new computer technology and its local applicability.
Maintain cooperative working relationships with internal and external customers, vendors and the team.
Demonstrate sensitivity to, and respect for, a diverse population.
Ability to understand and apply basic algebraic and geometric principles within the field of IT.
Ability to analytically solve practical problems and deal with a variety of variables in situations where standardization is not guaranteed.
Ability to interpret different types of instructions ranging from written and oral instructions to diagrams and schedules.
Sincere desire to learn and broaden their knowledge base within IT thereby increasing their value to the company.

Nice To Haves

Minimum 2 years college credit i.e. sophomore status at an accredited college or university in Computer Information Systems or related field of study.
Completed one-year end-user phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment.

Responsibilities

Diagnoses and resolves problems with PCs, local printers, end-user connectivity, software and configuration, email, as well as other hardware and network issues.
Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.
Clearly communicates technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed.
Performs Active Directory user account changes.
Maintain Active Directory Computer environment.
Proposes and implements hardware and software upgrades optimizing systems performance while remaining within budget.
Helps install local area network cabling systems and equipment such as network interface cards, switches, and VPN devices with the network team.
Manages and updates an accurate IT equipment inventory.
Maintain spare parts inventory for IT software, hardware, and network printers.
Creates Purchase Requisitions and handles equipment receipt as needed.
Track software license compliance and perform annual audits to confirm licensing compliance.
Manage signoffs and software change requests in accordance with IT procedures and Sarbanes Oxley requirements.
Maintains a clean and organized environment.
Assists Network Administrator as needed.
Tracks and maintains server backups and tape rotation, working with Server Administrator.
Perform related work as required.