Desktop Support Technician

TEKsystems • Lexington, KY

1d • $19 - $23 • Onsite

About The Position

We are seeking a Desktop Support Technician with a strong customer service mindset and hands-on technical support experience. This role provides both remote and onsite support to end users, ensuring timely resolution of hardware, software, and connectivity issues. Successful candidates will possess excellent communication skills, a customer-first approach, and the ability to troubleshoot a variety of desktop-related technologies.

Requirements

• 1 to 2+ years of desktop support, technical support, or help desk experience.
• Experience supporting desktop operating systems in an enterprise environment.
• Strong troubleshooting and problem-solving skills related to hardware, software, and endpoint devices.
• Familiarity with workstation deployment, imaging, and installation processes.
• Basic understanding of networking concepts and connectivity troubleshooting.
• Experience working with incident and service request management systems.
• Excellent verbal and written communication skills.
• Strong customer service and end-user support aptitude.
• Ability to lift and carry equipment and work in physically demanding environments when required.

Nice To Haves

• Experience supporting enterprise endpoint environments.
• Knowledge of user account administration and endpoint management processes.
• Familiarity with hardware upgrades, system migrations, and device lifecycle support.

Responsibilities

• Provide remote and onsite technical support to end users.
• Install, configure, troubleshoot, and repair desktop and laptop systems.
• Diagnose and resolve hardware, software, and operating system issues.
• Support user account management and access-related requests.
• Assist with workstation deployments, upgrades, migrations, and equipment replacements.
• Troubleshoot basic network connectivity issues.
• Document incidents, service requests, and resolutions within a ticket management system.
• Support peripheral devices including printers and other endpoint equipment.
• Deliver exceptional customer service while communicating technical information to non-technical users.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed