Desktop Support Technician

Langley Federal Credit Union•Newport News, VA

7h•$21 - $26•Hybrid

About The Position

Langley Federal Credit Union is seeking a full-time Desktop Support Technician to work a hybrid schedule from their Oyster Point Branch in Newport News, VA. The company is one of the 100 largest credit unions in the US with over $5B in assets and over 400,000 members, and is expanding into neighboring states and other parts of Virginia. Langley Federal Credit Union is committed to being the best place to work, offering a comprehensive benefits package and opportunities for growth.

Requirements

Technology related 2-year degree or equivalent from a college, university, or technology school.
At least six months to one-year technology related experience.
Technical knowledge of network and PC hardware including printers and other desktop peripherals.
Working technical knowledge of current network protocols, operating systems, and standards.
Knowledge of principles and processes for providing quality customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skill in performing hands-on troubleshooting of computer and other technical equipment.
Skill in operating tools, components, and peripheral accessories.
Skill in active listening and giving full attention to what other people are saying, taking time to understand the points being make, asking appropriate questions, and not interrupting at inappropriate times.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Skill in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Skill in considering the relative costs and benefits of potential actions to choose the most appropriate one.
Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Ability to tell when something is wrong or is likely to go wrong - not solving the problem but only recognizing there is a problem.
Ability to conduct research into PC issues and products and required.
Ability to apply general rules to specific problems to produce answers that make sense.
Ability to combine pieces of information to form general rules or conclusions and find relationships among seemingly unrelated events.
Ability to read and interpret documents such as technical, operating and maintenance instruction and procedure manuals.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

A+, Network+ or equivalent certifications preferred.

Responsibilities

Ensures software configurations are consistent with defined standards.
Minimizes PC equipment downtime by completing periodic preventative maintenance as directed.
Provides Service Desk and desktop support as required. Desktop equipment includes but is not limited to computers; telephones; printers; monitors; peripherals and other devices as required.
Escalates or refers issue to Senior Desktop Support Technician for assistance as appropriate.
Coordinates as directed with outside service providers, 3rd party support, or other vendors for the repair or replacement of equipment.
Follows all asset management requirements and policies.
Assists with setup, installation, and general maintenance of PC hardware, software, printers, desktops, phones, and peripherals.
Supports work order or project-related tasks, including support of local area network and branch operation activities (branch or location openings, etc.).
Receives and responds to incoming calls, pages, and/or e-mails regarding support issues using company provided mobile devices and/or other computer equipment.
Serves in On Call rotation and where availability is required as determined by a published schedule.
Constructs, installs, and tests customized configurations based on various platforms and operating systems.

Benefits

Affordable medical, dental, and vision plans
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.