DESKTOP SUPPORT

NORTH OLYMPIC HEALTHCARE NETWORK•Port Angeles, WA

1d•$21 - $28•Onsite

About The Position

The Desktop Support Technician is responsible for the hardware and software functionality of all active computer terminals and peripherals, correction of computer problems, installation of approved software programs, and PC maintenance. The Desktop Support Technician will set up workstation equipment, assist computer users in the use of company software programs required for their workflow, and other duties as needed.

Requirements

High school graduate or GED equivalent
CompTIA A+
Proven experience as a Desktop Support Technician
Possess diagnostic and problem-solving skills
Good communication skills
Good understanding of Microsoft Windows in a domain environment
Good working knowledge of PC and internet security.
Knowledge and understanding of HIT compliance and data privacy principles
Ability to speak clearly via telephone and in person.
Must be able to communicate effectively with patients, physicians, other providers, office staff and coworkers.
Ability to respond effectively to sensitive inquiries and, or complaints.

Nice To Haves

Health information technology (HIT)
Certification(s) as a Desktop Support Technician would be advantageous (e.g. CompTIA A+, HIT, Microsoft Certified IT Professional)

Responsibilities

Set up equipment for new users
Keep PC’s up-to-date through operating system upgrades
Evaluate and correct PC problems; hardware, software, connectivity, etc.
Provide technical support for patient portal connectivity
Provide connectivity support of Office365 for clinic users
Monitor clinic printer toner levels and replace as needed
Provide technical support either by phone, remote access or site visits as needed.
Assist IT Technician with office moves as needed