Desktop Support

Arthur Grand Technologies Inc • Salem, VA

4d • Onsite

About The Position

Candidate will be required to work ONSITE daily M-F 8-5pm, working with end users within the assigned district. Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues. Position is responsible for agency-specific end user support throughout District VDOT.

Requirements

• Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams – Required – 5 Years
• Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices – Required – 5 Years
• Ability to communicate effectively verbally and in writing with individuals and groups – Required – 5 Years
• Experience working with help desk request tracking and reporting tools – Required – 5 Years
• Strong Customer Service skills that include a "customer first" attitude – Required – 5 Years
• Valid driver's license and have a clear driving history.

Nice To Haves

• Provide computer training for field staff
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment
• Experience with creating training documentation

Responsibilities

• Work with end users within the assigned district.
• Drive state vehicle.
• Provide computer training for field staff.
• Work with staff to be innovative with technology to perform daily job functions.
• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
• Troubleshoot hardware and software issues.
• Agency-specific end user support throughout District VDOT.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed