IT Desktop Support Technician 2nd shift
About The Position
The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full- time position of Desktop Support Technician. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering. This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.
Requirements
- Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
- Strong customer service and communication skills.
- Very organized and detail oriented, with a high degree of accuracy and follow up.
- Strong problem solving and technical troubleshooting skills.
- Some combined industry experience with Windows desktops.
Nice To Haves
- Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
- Experience with server and network administration, software deployment and MS office.
- Document management experience preferred but not mandatory.
- Virtualization and storage experience strongly preferred.
- MCSE and/or related technical certifications are strongly preferred.
Responsibilities
- Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
- Provide on site assistance to clients on an as needed basis.
- Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
- Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
- Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
- Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
- Provide regional local on-site client support, as necessary.
Benefits
- Medical, dental, HSA, life and long-term disability insurance
- 401k with company match
- Phone reimbursement
- Holidays/vacation/sick days
- Training on the latest technologies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
