Kauai- Desktop Support Technician
About The Position
We are seeking a Desktop Support Technician to assist with a large-scale PC Lifecycle Replacement project. The role supports hardware and software deployments, images and configures machines, troubleshoots technical issues, and decommissions outdated equipment. Additional duties may be assigned as needed. This is a six-month contract opportunity with potential for extension based on project needs and performance. The position is based in Lihue, Hawaii, and is fully onsite. The listed pay range is $20.00–$23.00 per hour; individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. The role is well-suited to someone building an IT support career through hands-on experience with desktop deployments, hardware support, user support, and PC lifecycle management. Depending on eligibility and job classification, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; voluntary life and AD&D insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave, such as PTO, vacation, or sick leave.
Requirements
- Basic experience troubleshooting hardware and software issues.
- Experience imaging and deploying devices.
- Strong customer service and communication skills.
- Ability to lift and move equipment weighing up to 50 pounds when necessary.
- Ability to work independently and as part of a team.
- Desktop support, technical troubleshooting, customer service, Active Directory, hardware and software support, Windows operating systems, technical support, PC imaging and deployment, help desk support, and Microsoft 365/Office 365 skills.
Responsibilities
- Deploy, image, and configure desktop and laptop computers.
- Troubleshoot hardware and software issues.
- Assist with device replacements and workstation setup.
- Decommission, inventory, and recycle outdated equipment.
- Provide technical support to end users.
- Document work performed and maintain asset records.
- Support project-related tasks as assigned.
Benefits
- Medical, dental, and vision coverage (eligibility requirements apply).
- Critical illness, accident, and hospital coverage (eligibility requirements apply).
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available (eligibility requirements apply).
- Voluntary life and AD&D insurance for the employee and dependents (eligibility requirements apply).
- Short- and long-term disability (eligibility requirements apply).
- Health Spending Account (HSA) (eligibility requirements apply).
- Transportation benefits (eligibility requirements apply).
- Employee Assistance Program (eligibility requirements apply).
- Time off/leave, including PTO, vacation, or sick leave (eligibility requirements apply).
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
