Desktop Support Technician

Williams County • Williston 58801, ND

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About The Position

The Desktop Support Technician performs technical work related to maintaining Williams County desktops, notebooks, and telephone equipment. The role includes installing and maintaining computer hardware and peripherals, cabling, troubleshooting networked systems, performing preventative maintenance, responding to and documenting service requests, supporting technology availability and security, training end users, and coordinating with Information Technology Department staff on new technologies. The technician also provides scheduled on-call support and maintains the confidentiality of non-public records while making public records available as required by the North Dakota Century Code.

The position requires the ability to perform its essential functions with or without reasonable accommodation. The employee must be able to lift 50 pounds and provide on-call and emergency technical support outside regular work hours. Offers are contingent on successful completion of a pre-employment drug screening, background check, and reference review.

Requirements

• Associate degree in Information Technology or Computer Science, or a high school diploma or GED and two years of information technology experience.
• Valid North Dakota Driver’s License or equivalent.
• Must pass a background check and pre-employment drug and alcohol screening.
• Ability to lift 50 pounds.
• Ability to provide on-call and emergency technical support outside regular work hours.

Nice To Haves

• A+, CNE, and Microsoft Desktop Support Technician certifications are preferred.

Responsibilities

• Install, assemble, configure, and maintain computers, monitors, printers, scanners, and related hardware.
• Pull cables and rewire cabling for new installations and office reconfigurations.
• Provide technical support and troubleshooting for networked computer systems, including hardware, software, and email.
• Investigate and resolve network and peripheral equipment problems and perform related repairs.
• Perform preventative maintenance to keep County computers and systems free of viruses, spyware, and adware.
• Respond promptly to technical service requests and accurately document service-call information in ticketing or knowledge base systems.
• Monitor and help ensure the availability, connectivity, and security of assigned technology-related equipment.
• Schedule and provide training to technology end users as requested.
• Coordinate and collaborate with Information Technology Department staff to research and implement new technologies.
• Provide on-call technical support as scheduled and required.
• Maintain confidentiality of non-public records and make available data and information deemed public records by the North Dakota Century Code.

Benefits

• Paid sick and vacation leave.
• Fully paid health, dental, and vision benefit plan for employees and dependents.
• Term life insurance of $25,000.
• 100% contribution toward retirement benefits through the ND Public Employees Retirement System.
• 12 paid holidays each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree