PT 2nd Shift Desktop Support

Kraft & Kennedy

7d • $30 - $35 • Hybrid

About The Position

The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift part-time position of Desktop Support Technician. The schedule is Friday-Monday and the hours are Friday – 4:30pm to 9:30pm Eastern, Saturday – 4:30pm to 1:30am Eastern, Sunday – 4:30pm to 1:30am Eastern, Monday – 4:30pm to 9:30pm Eastern, totaling 24 hours per week. You must be located in one of the specified areas to be eligible for an interview. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering. This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Requirements

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Some combined industry experience with Windows desktops.

Nice To Haves

• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS office.
• Document management experience preferred but not mandatory.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on-site assistance to clients on an as needed basis.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level